Interlake Mecalux, the US subsidiary of Mecalux, S.A., is among the leading companies in the storage systems market specializing in the design, manufacture, sale, and service of warehouse solutions.
Interlake Mecalux has achieved substantial growth in recent years, more than tripling our sales from 2008 to present. We are hiring a Customer Service Representative to work out of our Melrose Park, IL corporate office.
This role is responsible is for processing orders, tracking/tracing shipments, resolving customer issues, and supporting the Sales
Resolve customer calls and emails in a timely manner
Receive, process, and respond to inquiries regarding pricing, order status and changes, product availabilities and product information
Process all incoming requests for shipment information from both internal and external
Act as a liaison between our Logistics Department and our customers regarding order status, tracking shipments, and identifying late shipments
Facilitate the resolution of quality, service, or billing issues by performing activities such as issuing Order Complement, issuing RGA’s, or other remedies as deemed appropriate by management
Confer with other internal departments to resolve customer issues or complaints
Check to ensure that appropriate changes were made to resolve customers' issues or requests, ensuring complete follow through every time
Facilitate order complement process, completing the required paperwork and following through on the entire transaction to resolution
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Complete regularly scheduled or ad hoc reports using SAP and MS Excel
Other duties as needed
Bachelor’s Degree from a reputable University in Business Administration, Communications, Marketing, or Fine Arts
Solid understanding of what it takes to provide good customer service
Ability to follow through on complex/technical projects requiring extensive research
Excellent phone presence and professional communication skills; proven ability to remain composed when faced with difficult issues and tight deadlines
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