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Customer Service at

Customer Service

Chicago, IL Full Time
$31,200 - $42,192/Year
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Hotel Equities will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Hotel Equities Customer.
Provides legendary Customer service by handling ticketing, baggage check-in, baggage claims, reservations, information inquiries and resolving complaints and problems.

WORK ACTIVITIES/CONTEXT:
  • Provides friendly service to and maintains positive relationships with all internal and external Customers
  • Works in a cooperative spirit to ensure the success of our Company
  • Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
  • Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
  • Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
  • Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
  • Deals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
  • Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
  • Completes forms and reports as required by the company
  • Writes irregularity and complaint reports as required
  • Any other duties as assigned by supervisor or Station Manager
  • Duties may vary due to size and organization of the station
  • Must be able to meet any physical ability requirements listed on this description.
  • May perform other job duties as directed by Employee’s Leaders.
BASIC QUALIFICATIONS:

EDUCATION:
  • High school diploma or equivalency required.
  • College coursework or degree would be an asset.
LICENSING/CERTIFICATION:
  • Must be able to obtain a SIDA badge and meet all local airport requirements to work international flights.
  • May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights.
SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:
  • Must be able to comply with Company attendance standards as described in established guidelines.
  • Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job.
  • Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations.
  • Ability to work well with others as part of a team, meet the public, and work under stressful situations.

Recommended Skills

  • Friendliness
  • Scheduling
  • Reservations
  • Courtesy
  • Point Of Sale
  • Instructions
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