We are proud to have an environment that’s energetic, collaborative, and fun. Every team member plays a key part in making this company grow. We offer an onsite café, gym and activities to continue making it a great place to work. It takes incredible people to create a special place. If you have a passion for providing an exceptional customer experience - Apply today!
The French Bilingual Phone Agent will be representing the company by managing inbound contacts via phone, chat, and SMS from existing and prospective customers in English and French. In this role, the Agent will be the first line of contact and will be responsible to leave a customer with the very best impression of the organization. Delivering exceptional experiences and focusing on creating long term customers is the only priority.
· Engage with existing and prospective customers via phone, chat, and SMS in both French and English
· Provide courteous, professional and timely responses to a continuous volume of customer inquiries
· Thoroughly identify, research, understand and address all facets of customers’ requests
· Ensure content of oral and written communication meets the needs of the target audience
· Build and foster relationships with partners
· Engage leaders and partners when presenting escalations and/or solutions
· Work independently and as a team to manage workload
Troubleshooting (Problem Solving)