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Customer Service Representative

Crown Services, Inc. Cincinnati Full-Time
$16.00 - $17.00 / hour
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SUMMARY OF FUNCTIONS:

Quote preparation, Order Entry and data proofing.   Provide product application specifications.  Coordinates order release and order changes.   Outside Sales support.

MAJOR DUTIES AND RESPONSIBILITIES:

1. Suggest potential products to satisfy the customer's requirements.

2. Prepares order based upon quotation and customer purchase orders.  

3. Critically reviews orders for specification, revisions level, part number, quantity level, pricing and requested delivery date.

4. Works with customer to resolve any questions or issues relative to order fulfillment.

5. Releases order to the shop with relevant paperwork. 

6. Coordinates order completion and costing documentation and close process.

7. Organizes shipment with freight carrier and paperwork.

8. Performs other duties as required.

ORGANIZATIONAL RELATIONSHIPS:

Reports to the Operations Mgr.  Coordinates activities with Sales, and other Department Managers.

EDUCATION, EXPERIENCE and SKILLS:

1. Minimum of an Associate's Degree, Bachelor's Preferred 

2. 3 years customer service experience.

3. Ability to use personal computer - MS Office

4. Ability to establish priorities, work independently and proceed with objectives without supervision

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

About the company

Salary Details

Based on Job Title, Location and Skills
$16
Below Avg. Average Above Avg.

Career Path

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Customer Service Representative
$16.00 - $17.00 / hour
Estimated Salary: $64K
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Since 1968, thousands of companies and tens of thousands of associates have relied on Crown Services for innovative personnel solutions throughout the mid-western United States. The reason is simple: Crown’s experience and dedication to the success of our clients means that the answers to today’s complex staffing challenges are as close as your email or telephone.

Whether you are an individual seeking employment or an employer looking for real-world staffing solutions to address your specific requirements, Crown Services is ready and uniquely qualified to meet and exceed your needs.

A unique balance exists between Crown Services, its clients and associates. In our fourth decade of growth, evolution and commitment to the success of our clients, our dedication to unparalleled customer service and innovative staffing solutions remains central to our success and your potential.

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