WinTrio is looking for Unified Communications (UC) Engineer having the following qualifications:
Cisco CCNP Collaboration or higher certification.
Experience in all UC systems specified above.
Experience in VoIP and have at least 5 years’ experience in a UC environment.
Expert in maintenance and daily analysis of performance of all the UC hardware and software system required for UC operations to be successful in its mission.
Candidates with an active Top Secret Clearance will be preferred.
The duties include but are not limited to:
Daily operational needs of the UC systems deployed or utilized by the enterprise customers, including operating, maintenance, and integration of all UC responsible technologies implemented.
Operate, configure, manage, and provide troubleshooting/restoration services for the following key functional systems: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype.
Validate delivery performance through the analysis of packets, protocols, and QoS functionality for all services using service optimization and NetFlow analysis.
Provide key interoperability and functional testing with engineering teams, and assist with their expertise in furtherance of UC support goals with vendors and other subject matter experts.
Provide guidance for the field technicians for all daily incident handling and restorative issues.
Document all UC systems, have input into the deliverables required of the team, and provide both physical and logical drawings of all UC supporting/responsible systems.
WINTrio, LLC (WINTrio) is a Small Business Administration (SBA) certified 8(a) and Historically Underutilized Business Zone (HUBZone) organization with a successful record of delivering high-quality technical and professional services to several federal and commercial customers. WINTrio brings deep and broad Cybersecurity experience, Cloud/DevSecOps, Software Development, Project Management, and Administrative services for multiple federal and commercial clients including deep healthcare expertise. It caters to both Federal and Commercial clients including DHS, USCIS, USAid and Walmart, among others. Visit our website, www.wintrio.com for additional info.
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