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Company Contact Info
San Francisco, CA 94105
- Erin McAfee
- Phone: 972-215-5066
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MMC • San Francisco, CA
Posted 1 month ago
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We have openings for Customer Service in Downtown San Francisco to start 05/03.
- Using a computerized system, responds to customer inquiries in a call center environment.
- Responds to telephone inquiries and complaints using standard scripts and procedures.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs.
- Provides functional guidance, training and assistance to lower level staff.
- Provides assistance, training and troubleshooting support to lower level staff
- Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems
- Prepares standard reports to track workload, response time and quality of input
- Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
- Must have High School Diploma/ GED
- Must be able to work Mon- Fri 8:30 am to 5:30 pm and every other Saturday 9 am to 1 pm
- Parking is not paid- $20 a day. Best to ride BART if possible.
Pay: 16.50 hr (+ Monthly Bonus upon conversion between $200 to $500 extra)
If you are available and interested, please let me know and I will get you set up for an interview.
My email is email@example.com.