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Customer Service Representative
A growing healthcare company is eagerly looking to add some customer service representatives to their team.
This is a contract to hire role
Contract Length: 3 months to permanent
Must be able to use a computer
This is NOT a call center environment
Hours: M-F 8:30a-5p OR 9a-5:30p
Training is provided
Training Length: 1 week
Pay: $12/hour
The Customer Service team is responsible for:
- Answering, forwarding and logging incoming calls in the manner specified by the CBO supervisor.
- Sorting, stamping, scanning, linking and forwarding incoming mail according to department protocols.
- Comprehending insurance and patient responsibilities in relation to account balances and billing.
- Resolving patient, center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.
- Good interpersonal, oral and written communication skills.
- Excellent problem solving skills.
- Ability to work independently.
- Knowledge of indemnity insurance practices, contracts and managed care preferred.
- Proficiency in Windows based office technologies.
- High school diploma or GED required.
- Minimum one year of computer experience preferred.
- Minimum six months to one year of customer service experience preferred.
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