A growing healthcare company is eagerly looking to add some customer service representatives to their team.
This is a contract to hire role
Contract Length: 3 months to permanent
Must be able to use a computer
This is NOT a call center environment
Hours: M-F 8:30a-5p OR 9a-5:30p
Training is provided
Training Length: 1 week
The Customer Service team is responsible for:
Answering, forwarding and logging incoming calls in the manner specified by the CBO supervisor.
Sorting, stamping, scanning, linking and forwarding incoming mail according to department protocols.
Comprehending insurance and patient responsibilities in relation to account balances and billing.
Resolving patient, center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.
Good interpersonal, oral and written communication skills.
Excellent problem solving skills.
Ability to work independently.
Knowledge of indemnity insurance practices, contracts and managed care preferred.
Proficiency in Windows based office technologies.
High school diploma or GED required.
Minimum one year of computer experience preferred.
Minimum six months to one year of customer service experience preferred.
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