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Senior Director, Application Delivery

The Computer Merchant, Ltd Bethesda Contractor
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Highly preferred, experience with Global Oracle HCM Payroll implementations and Kronos Time and Attendance, and Scheduling and Analytics.
Leads a team in support of application delivery including resourcing, budget, structure, and policies and procedures. Manages the performance compliance to the application delivery service level agreements. Monitors service level infractions and develops new SLAs and metrics as needed. Oversees planning and forecasting of application delivery service consumption, quality of service and customer satisfaction.

Equal Opportunity Employer Veterans/Disabled

Required Qualifications:
• 10+ years of application development leadership experience
• Undergraduate degree in Information Systems, Computer Science, or equivalent experience/certifications
• Five years recent experience with development methodologies as well as familiarity with new, emerging development frameworks
• Direct management of complex budgets of Client in direct and indirect costs
• Direct management of cross functional, sourced, or matrixed teams

Preferred Qualifications:
• Demonstrated success leading medium- to large-scale initiatives/transformations
• Expert knowledge of related applications (e.g. Global HCM, Payroll, Time and Attendance, etc.)
• Proven leadership experience in implementing and managing IT delivery teams
• Experience with and knowledge of IT outsourcing activities in a managed services environment
• Proven knowledge of all aspects of application delivery services.
• Proven knowledge of development methodologies, solid understanding of ITIL v3 framework
• Strong negotiation, influencing, and problem resolution skills
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience in business systems and process planning
• Knowledge of business environment, service requirements and hospitality culture
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
• Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations.
• Graduate degree
• Solid understanding of IT financial structures and ability to manage to corporate financial processes and standards - including drivers of process costs
• Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment

Recommended skills

Service Level Agreement
Complex Problem Solving
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Job ID: 19-02588


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The Computer Merchant was founded in 1980 by John Danieli, a former Marine Corps database programmer, to help businesses and institutions meet the complex challenges of the technology revolution. Central to our company's mission was providing clients with unparalleled IT solutions and staffing services. John's perseverance in building lasting relationships based on knowledge, quality, commitment and responsiveness remains intact today. John continues to serve as President and CEO of the company.

Over the course of the past 25 years our company has refined its Service Advantage Platform to consistently deliver critical IT solutions and staffing expertise with the fastest response time in the industry. We have maintained a comprehensive database of our technical engagements and leveraged the collective knowledge of our consultant network to define and deliver best solutions and strategies.

Today, The Computer Merchant operates nationwide through regional hubs with access to our centralized network of highly skilled consultants. Our company has become a preferred service provider to the world's leading IT integration firms, corporations and institutions.

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