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Company Contact Info
3400 West Commercial Boulevard
Fort Lauderdale, FL 33309
- Cynthia Ryan
- Phone: 9547302047
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Call Center Representative
Connect Credit Union • Fort Lauderdale, FL
Posted 13 days ago
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Answers all inbound calls, emails and support requests in a timely manner and takes ownership of any reported issues to drive to resolution. If applicable, identifies and escalates calls to the proper destination for resolution.
Analyzes member and prospective member needs and lifestyle stages to cross-sell Credit Union products and services effectively and confidently. Educates members on different options based on the member’s specific needs.
Responsible for meeting established sales goals for credit union products and services
Performs various transactions on accounts, including transfer of funds, researches member inquiries and follows up with members to ensure satisfaction. Provides courteous and professional service to members, always maintaining a positive relationship. May provide outbound calls to members as a follow up to their new account or loan experience and place sales calls for lead generation of new business.