The Fraud Investigator II will have minimal supervision under manager or designee, accumulates information regarding initial stages of external investigations. Will present questionable issues to more experienced investigators or management. Develop the ability to function as a departmental representative in routine issues. May accompany more senior members of the Investigations team to enhance this dimension.
Good working knowledge of various fraud schemes (kiting, elder abuse, BEC, wire fraud, counterfeit rings, etc.) and characteristics of the red flags.
Good working knowledge of research and investigative software programs and tools.
Accurately and thoroughly document case comments and all investigative steps in compliance with department procedures and standards.
Accurately identify and submit timely Suspicious Activity Reports (SARs) and Management Notifications with minimal supervision.
Good working knowledge of bank regulations and operations to assist in determining risk to the bank on fraud related issues.
Assist other team members as directed.
Ability to research and investigate external cases concurrently, with minimal management supervision, while adhering to all department and regulatory standards.
Maintain communication by providing telephone support to all branches and Call Center, discussing possible policy changes with Management to present to Operation Services, notifying Regional Managers of large losses, and communicating with law enforcement on pending investigations.
Establish liaison with business units and initiates contacts with outside corporations and agencies. Attend area Intel Meetings as directed.
Conduct routine interviews and may participate in more complex interviews with more experienced investigators.
Handle project assignments as needed
Bachelor’s Degree in business related discipline or commensurate experience required. Financial Fraud experience preferred.
3 or more years of bank fraud investigations experience or 7 years banking experience required.
Fraud-interviewing experience preferred.
Excellent verbal, written and interpersonal communication skills with the ability to interact with all levels of Bank personnel and law enforcement.
Strong analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be self-motivated with strong initiative, high level of accountability, and the ability to work independently.
Strong computer skills, specifically with Microsoft Office suite of products, and the ability to learn and utilize custom banking systems and applications.
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