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Desktop Support Technician - III

Synergy America, Inc Lawrenceville Contractor
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We are looking for an IT Systems Analyst III for a 6 months contract role in Lawrenceville, GA.This is an End User Support – Desktop Support and candidates will be working on Windows 7 to Windows 10 Migration Project


Position Description:

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Desktop Support Tech will primarily be assigned to a Windows 7/10 Migration project. Candidates must have at least 3-4 years of corporate IT experience. Candidates should also have previous experience working on large migration projects. Candidate must have exceptional technical, communication and interpersonal skills.



·         Build and deploy Windows 10 desktops and laptops.

·         Provide next day support for newly migrated customers.

·         Provide IT desktop support for the Microsoft Windows, Macintosh, Mobile devices, Managed print end points and other emerging technologies.

·         Provide support to remote sites via remote control tools.

·         Work closely with internal support teams within central IT organization such as Desktop, Network, Technology Procurement and the Information Security Office.

·         Essential training specific to environment will be provided where necessary to supplement these skills.

·         Provide IT expertise to business partners across a wide spectrum of IT areas.

·         Set up of workstations, both physical and virtual for incoming groups of employees working on a variety of different Business unit platforms.

·         Identify, log and resolve technical problems with software applications or network systems

·         Identify potential changes and system improvements to present to Desktop supervisor for consideration and implementation

·         Ensure that work is carried out within agreed service levels, schedule, and in accordance with department guidelines


Availability Requirements (Hours):

Monday - Friday 8am-5pm

Potential off hour, holiday and overtime work is required.



·         Strong knowledge of supporting both Windows desktops / laptops, Virtual Desktop Infrastructure, Apple products such as Mac, iPhone and iPad.

·         Experience in a managed print environment.

·         Experience with Symantec Altiris Deployment Solution & Endpoint Management Suite

·         Experience with Microsoft Deployment Toolkit (MDT)

·         Basic networking knowledge. Network operations experience is a plus.

·         Support experience in an Office 365 environment with Exchange/Outlook

·         Excellent oral and written communication skills.

·         Ability to demonstrate strong customer service skills.

·         College degree or equivalent experience required

·         Customer service experience and expertise is required.

Skills required

Technical Support
Resolve Technical Issue
Provide User Support
Operating Systems
Provide Technical Assistance
Provide Desktop Support


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Desktop Support Technician - III
Estimated Salary: $92K
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Synergy America, Inc. is a Professional Staffing & Solutions Company, founded in 1993. We have over 100 years of combined experience and we focus on finding the best talent for each and every one of our clients. We have a team of seasoned professionals who will strive to fill our client needs with the best possible talent.

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