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Technical Support Specialist

Ingham Intermediate School District Mason Full-Time
$45,711.00 - $63,341.00 / year
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Under the direction of the Director of Information Technology Services, provides support to district personnel and constituent district personnel in using technology and network systems supported by the district.  Please see website for full description.

·         Bachelor’s Degree in technology related field, or approved equivalent experience with a focus on technical support, personal computer systems, technology, project management, communications, programming logic and certifications achieved.

·         Minimum six months of recent and relevant experience in supporting various technologies such as end user devices, network devices and connectivity and related applications and peripherals.

·         Excellent customer service skills regarding timeliness of response, meeting established quality standards of practice and communication.

·         Demonstrated ability to work independently and as a member of a team to accomplish work goals and objectives.   Able to plan, prioritize and coordinate complex multiple projects in a fast-paced environment.

·         Demonstrated knowledge of client connectivity, software installation, various computer systems, basic application packages and related technologies.

·         Strong interpersonal and boundary skills with the ability to communicate effectively both orally and in writing on a one-to-one basis and with groups at all levels of the organization.  Able to listen and draw out necessary information from customers.

·         Demonstrated knowledge of the capabilities, applications and limitations of computers and expertise in the operation and use of computers.

·         Previous successful experiences in training, presenting information to groups and interpreting technical information.  Able to break down complex, technical language and communicate it in a manner that the general staff can comprehend.

·         Demonstrated ability to work with confidential data.

·         A high level of special problem solving skills is required due to the technical complexity of the problems related to supporting multiple platforms. A lack of precedence necessitates development of creative solutions to problems.

·         Demonstrates the principles of continuous learning.

Skills required

Customer Service
Technical Support
Problem Solving
Information Technology
Troubleshooting (Problem Solving)
Customer Support
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We see our organization as a shared community resource that provides a network of support for preschoolers, families, students with special needs and individual interests, and educators. Ingham ISD is dedicated to enhancing educational opportunities for all kids. To achieve this, we offer hundreds of programs and services that promote collaborations and cost savings among local schools and human service agencies.

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