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Company Contact Info
- Charlotte, NC 28277
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Customer Service Representative
Pionear Recruiting • Charlotte, NC
Posted 15 days ago
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We are seeking a Customer Service Representative to work for a major financial institution. We are looking for a professional candidate with superior phone and communication skills. The ideal candidate will be pleasant, upbeat, and service oriented. We are looking for a reliable candidate with a strong work ethic who is eager to advance his/her career. This is a fast-paced work environment that provides an excellent opportunity to build a strong foundation for a career in the financial services industry.
The Customer Service Representative is required to provide complete and accurate information regarding mortgage financial products and services including but limited to:
- Account balances, holding and activity
- Payoff on loans
- Requests for copies of statements and statement reconciliation
- Web bill payment
- Fund transfers
- Online log-on, passwords reset, navigation and other functionality or trouble shooting
- 1+ year working in a call center or 2+ years of customer service experience
- 4 year degree is a requirement
- Proficiency in Microsoft Word, Excel and Outlook
- Bilingual skills in Spanish are a plus
- Professional demeanor: demonstrating patience, composure, and client service attitude
- Hours: 8 hour shift between the hours of 7am - 7pm (40 hours a week)
Pionear Is An Equal Opportunity Employer