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IT Service Manager

Outokumpu Mobile Full-Time
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We are looking for an IT SERVICE MANAGER to make sure the IT services within the scope of the Unique and custom build team in US are provided at the agreed quality and include continual improvement. The scope includes e.g. Network and non-standard workstations used in production, and acting as local contact for the standardized capacity services while supporting the delivery of global services.


Main responsibilities (Individual accuntabilities):

•Operational Service Management
•Change Management
•Ensuring Service delivery
•Continual improvement of services for efficiency, security and for end user experience

Shared accuntabilities:

•Supplier Performance
•Vendor Management
•End user satisfaction
•Coordination of development activities

We offer you an international environment and the support of a motivated team.

You will be located in Calvert, AL and report to IT Lead Americas, dotted line reporting to Capacity Service Area Manager.


•Service Management Experience 3 + years
•University Degree of IT or relevant business degree
•ITIL Certified
•Experience working in Global organization
•Experience of multivendor IT delivery model
•Fluent English

Recommended skills

Service Delivery
Service Management
Information Security


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Stainless steel is 100% recyclable, corrosion-resistant, durable and hygienic material. It is maintenance-free, and the environmental impacts of its use are almost non-existent. Outokumpu believes that both stainless steel and high performance alloys enable building a sustainable, long-lasting future. These advanced materials are ideal choice for various demanding applications from buildings and bridges to cutlery, food and chemical processing plants and oil platforms.

Outokumpu operates in over 40 countries and its state-of-the-art sites produce a wide range of stainless steel products, including hot and cold rolled, precision strip, tubular and long products as well as  In addition we have large worldwide network of local service centers. Outokumpu has a unique competitive advantage through our own chrome mining and ferrochrome production in Finland.

Outokumpu employs 16 000 professionals in over 40 countries around the world. Its head office is located in Espoo, Finland, and its share has been listed in the NASDAQ OMX Helsinki since 1988.  

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