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Bilingual Customer Service Representative (Spring Class!)
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Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
*This position may require weekend shifts and schedule flexibility
**Please note this job posting is for upcoming Spring classes in Riverview, FL ; targeted start date is discussed with your recruiter. This is a full time, permanent position.
Pay and Benefits:
- Bilingual base rate = $14.17/hr
- +$4.54/hr "fringe" for health and wellness benefits
- Paid training
- A variety of shifts that meet lifestyle and family goals
- Leadership support to ensure success in a meaningful career
- Many opportunities for promotion and career advancement into a global company
Responsibilities:
- Responding to numerous phone inquiries
- Using standard technology: telephones, e-mail and web browsers
- Assisting callers in finishing online applications
- Completing daily electronic call logs
- Filling out timesheets
- Adhering to privacy rules
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries within set time parameters
- Completing all assigned training as necessary
Education and Qualifications:
- High School diploma or equivalent required
- Minimum six (6) months customer service experience required
- Must be able to speak and read English and Spanish fluently
- Must be able to type a minimum of 20 WPM
- Ability to work within established turnaround times
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks
- Ability to work as a member of a team
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