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Customer Support

LD Solutions Greenbelt Full-Time
$35,000.00 - $45,000.00 / year
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Customer Retention Agent

We are looking for dependable Customer Retention Agents who love helping our customers!  In this role you will manage customer queries, accounts, and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.

Responsibilities:


  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels

  • Product knowledge

  • Processing orders, forms, applications, and requests

  • Keeping records of customer interactions and transactions

  • Communicating and coordinating with colleagues as necessary

  • Providing feedback on the efficiency of the customer service process

  • Managing a team of junior customer service representatives

  • Ensure customer satisfaction and provide professional customer support

Requirements:

  • High school diploma or equivalent

  • Strong communication skills

  • Reliable transportation

  • Problem solver

  • Go-getter mind set

 

Benefits:


  • Growth and advancement opportunities

  • Paid Training
  • Work balance culture

  • Conference events

  • Travel opportunities

  • Office nights

  • All inclusive-paid company trips

Recommended skills

Coordinating
Customer Satisfaction
Complex Problem Solving
Customer Service
Customer Retention
Communication

Location

Salary Details

Based on Job Title, Location and Skills
$40K
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Support
$35,000.00 - $45,000.00 / year
Estimated Salary: $65K
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