Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Customer Service Representative II

Naperville, IL Full-Time
Apply Now

We are urgently seeking a Representative II to join a large healthcare organization. As the mid-year starts, this organization is very busy, and they need YOUR help take advantage of an office setting position with a full-time schedule, a competitive salary, and be a Representative II with one of the fastest-growing Healthcare organization in the US. Get in NOW, while there is still huge room for growth and career development!

This exciting opportunity will require a Representative II who can provide a high level of service and attention to the given task. If you are a Representative II and you meet the qualifications listed below, please click apply below for consideration.


· Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors.

· Triages resulting rework to appropriate staff.

· Documents and tracks contacts with members, providers and plan sponsors.

· The CSR guides the member through their members plan of benefits, company's policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.

· Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.

· Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.

· Anticipates customer needs.

· Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.

· Uses customer service threshold framework to make financial decisions to resolve member issues.


·        Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.

·        Experience in a production environment

Recommended skills

Customer Service
Call Centers
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.