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Company Contact Info
1301 Martinez Lane
Wylie, TX 75098
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IT Helpdesk Specialist
SAF HOLLAND • Wylie, TX
Posted 1 month ago
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SUMMARY Supports computer networks, PC applications, desktop systems and a variety of other IT-related systems. Is the primary communications point for all incoming support requests to the IT Department. Answers all incoming requests, logs them, resolves requests directly, or forwards them to the appropriate IT staff member. Serves as the primary support liaison for their location and other designated Plant Contacts. Provides IT support services to the entire company.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Associate's degree (A. A.) or equivalent from a two-year college or technical school in Computer Information Systems, Computer Science or a related field; 0-3 years helpdesk/customer service related experience, or equivalent combination of education and experience. Bachelor’s degree (B. S.) from four-year college desired.
SPECIFIC SKILLS Have broad technical expertise in relation to IT and a fundamental knowledge in 2 or more areas of specialty. Specialties include, but are not limited to, MS Office, Windows Operating Systems, Mobile Devices (Android and iOS), Cisco VPN, Manufacturing Software, Mobile Device Management, etc. Ability to troubleshoot, support, and setup PC Hardware. Ability to complete assigned tasks with some help or under limited supervision. Ability to work on projects independently or as a member of a technical team. Participates in team meetings. Ability to work on assigned projects where concepts and some detailed specifics are given, requiring additional analysis and development of remaining specifics. Ability to work with multiple levels of IT staff, taking technical direction from senior IT staff. Ability to focus on assigned projects (balancing operational tasks with project work). Ability to adhere to IT standards and policies and enforces compliance.
Customer Service Possess excellent customer service skills and effectively communicate with customers and vendors. Ability to prioritize user requests and forward work to senior IT personnel when beyond skill level. Ability to communicate well verbally and in writing. Ability to communicate with customers that have limited IT knowledge.