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Company Contact Info

  • Lake Zurich, IL
  • 404-594-6194

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Customer Service Representative

Tech Providers Inc • Lake Zurich, IL

Posted 2 months ago

Job Snapshot

Full-Time
Healthcare - Health Services
Health Care

Job Description

Position Title: Customer Service Representative- Multiple Openings
Location:
Lake Zurich, IL, 60047
Expected Duration of Project:
 3+ Months

 

Job Description:  

  • Creates claim files by entering initial loss report information into the system.
  • Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.
  • Capable of creating approximately 25 new claim reports in an 8 hour day, remaining in queue at least 98% of the day while ensuring “special handling” procedures are applied.
  • Based on loss details, identifies complex damages and escalates claim.
  • Responds to routine inquiries, directs other inquiries to appropriate parties.
  • Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers.
  • Reports system problems to the appropriate person when there is a problem.
  • Keeps abreast of internal and external changes and developments.
  • Assists in the training of new employees.
  • Assists supervisor with various duties.
  • Recommends new and/or improved procedures to improve efficiencies.
  • Maintains a favorable and positive working relationship with internal and external sources.
  • Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
  • Participates in special projects and performs other duties as requested.

Job Requirements

Required:

  • CUSTOMER SERVICE
  • CUSTOMER SERVICE ORIENTED
  • TYPING

Education:         

  • High school diploma and a minimum of two years’ experience in an office environment.
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