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Sr. Tech Support Engineer

Atlantic Partners Co. • New York, NY

Posted 1 month ago

Job Snapshot

Contract to Hire
Experience - 4 years
$0.00 - $30.00/Hour
Healthcare - Health Services
Information Technology

Job Description

Job Description:
 

  • PC Refresh technicians apply a build to laptop and desktop computers, transfer users data from their old PC to their new PC, and perform quality checks on the new PC among additional activities.
  • Applicant should possess strong knowledge of enterprise computing, networking, software, operating systems, hardware configuration, and application troubleshooting.
  • Excellent written and oral communication skills are a must. \
  • Experience supporting clients on site is preferred.
  • At least 1 year of break/fix or desktop support experience.
  • Experience in end-user hardware refresh projects
  • End-user OS imaging experience
  • Experience with installing and maintaining/repairing hardware, software, and networking products as well as operating systems (Mac OSX and Windows 7/10).
  • Experience with Installs HW/SW/Networking product and configurations at customer sites.
  • Diagnoses and resolves product performance problems.
  • Ensures customer satisfaction by advising

Job Requirements

  • Outstanding communication and presentations skills a must.
  • A+ Certification or commensurate experience required.
  • ITIL Certification a plus.
  • Thorough knowledge of support center operations and call-center principles.
  • Strong and proven technical skills including and not limited to;
  • Windows 10 OS, Mac OSX and MS-Office 2016 Applications suite.
  • Juniper or equivalent VPN software client support and troubleshooting.
  • Windows Outlook/Exchange advanced end-user functionality.
  • Collaboration and conferencing tools inter-workings and dependencies.
  • A thorough knowledge of networking requirements and functions for desktops and remote users such as TCP/IP, DNS, DHCP, Security components, AV, Mal-ware, Ethernet, WiFi & Peer-to-Peer.
  • A thorough knowledge of Desktop/Laptop hardware and end-user level peripherals a must.
  • Strong ability in the support of trouble ticketing via tools, workflow and demand management, SLA, budgeting and management reporting.
  • Very strong interpersonal relationship, team building, collaboration and facilitation skills.
  • Very strong problem solving and analytical skills and should be a methodical and systemic thinker.
  • Understand customer service and service delivery.
  • Seeks to expand and share knowledge and experience and is committed to continuous learning.
  • Health Care Industry or Professional Services experience and knowledge with an understanding of the terminology, business functions and processes; preferred.
  • The ideal candidate will demonstrate a history of proactive orientation towards troubleshooting, problem solving, and quick thinking with a sense of urgency and priority.

 
Desired Skills:
 

  • MDT
  • SCCM
  • Powershell

 
Education/Certifications:
 

  • Associate's, Technical certification, or equivalent experience
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