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Client Care Coordinator - Home Healthcare at Home Instead Senior Care

Client Care Coordinator - Home Healthcare

Home Instead Senior Care Rock Hill, SC Full-Time
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Client Care Coordinator - Home Healthcare

The Home Care Coordinator is expected to perform a variety of duties related to the set-up and quality assurance of in-home care services for our clients. This is a full-time position, salaried, with paid holidays, vacations, and sick days. Some flex required in schedule.



Desired Attributes:

  • Ability to work in fast paced work environment.
  • Ability to remain calm while under pressure and manage stressful situations well.
  • Ability to work well in a team-oriented environment. Must have good communication skills.
  • Ability to organize and prioritize daily, monthly and yearly work. Ability to meet deadlines.
  • Must be patient and congenial on the telephone.
  • Must be creative in order to determine the ideal solution for clients.
  • Must have the initiative to complete duties promptly and assist other office staff as needed.
  • Must be proficient with computers and Microsoft Office.
  • Must have some flex in schedule to allow for appropriate timing of in-home visits.

Applicant must have a reliable vehicle, current driver’s license, current automobile insurance. Driving record check, criminal background check, drug screen, and TB test included in the hiring process.

Client Care Coordinator - Home Healthcare



Main job responsibilities include:

  • Conduct Service Inquiries and Care Consultations as needed following our consultative sales process.
  • Meet with potential clients and family members in the home to discuss their needs and provide solutions in the form of a tailored service plan.
  • Maintain ongoing communication and consistent follow-up with potential clients and families who have yet to commit to service.
  • Work with other team members to coordinate various aspects of a client’s care.
  • Conduct client/CAREGiver introductions in the home.
  • Create and maintain client and responsible party records documenting all quality assurance meetings and follow-ups.
  • Plan and execute a schedule that ensures each client has regular quality assurance visits in the home.
  • Recognize and pursue opportunities to modify service plans to best support the ongoing and changing needs of our clients.  Maintain service plans with up-to-date information.
  • Work with clients, their families, and Home Instead staff on the various issues that may arise to ensure the clients are getting resolution to issues and receiving the quality services they deserve.

Secondary job responsibilities include:

  • Enter and maintain accurate and timely data in internal systems.
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with colleagues and employees.
  • Develop a daily status of activities.  


Additional Opportunities:

  • Being a part of 24x7 on-call for additional compensation.

Applicant must have a reliable vehicle, current driver’s license, current automobile

insurance. Driving record check, criminal background check, drug screen, and TB

test included in the hiring process.

Recommended skills

Healthcare Customer Service
Home Care
Home Care Coordinator
Microsoft Office
Scheduling
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