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Customer Service Associate - Government Services Program Hiring at

Customer Service Associate - Government Services Program Hiring

San Diego, CA Full-Time
$48,940.00 - $56,252.00 / year
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Government Initiative Program:

A major telecommunications brand partnered with our Government Funded Outreach Program as a Federal Lifeline Assistance Program intended to bring wireless devices to individuals who are found eligible. Our communication outlets are no longer an extravagant accessory; they have evolved into a necessary addition to everyday life.

Responsibilities:

  • Coordinates services and activities to provide program participants with the necessary tools to sustain communication

  • Completes a full case assessment and determines the client's' eligibility for the federal lifeline program

  • Develops and implements an individualized service plan that establishes goals and actions which address the immediate transaction of providing a lifeline phone

  • Monitors and evaluates program participant's progress on the implementation of their service plan

  • Conferences client cases with the Program Director and determines the necessity of targeting locations that are in high demand of the program

  • Prepares all necessary documentation to adjust low-income community members qualifications expectations on behalf of the client

  • Provides referrals for clients to access public benefits and entitlements

  • Maintains accurate record keeping via case files and the designated computer database

  • High school diploma or equivalent
  • Attention to detail and commitment to program necessities.
  • Problem-solving abilities.
  • Comfort taking the initiative to learn the data needs of the program, determine and generate corresponding data reports.
  • Courteous and pleasant manners.
  • Customer service and organization skills.
  • Excellent judgment and commitment to ensuring the confidentiality of participants' records.
  • Professional demeanor.

Recommended skills

Benefits Administration
Customer Service
Government Contracting
Sales
Social Work
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Job ID: ASPIRE

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