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Systems Analyst

Merchant Link Silver Spring Full-Time
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Systems Analyst are part of the team that keeps our payment processing systems current with industry requirements and develop products that simplify and secure payment processing via integrated point-of-sale systems.  They are responsible for analyzing; evaluating and creating requirements for software developers that build systems that process and exchange payment transaction data. They use structured methodology to define needs, develop and document technical requirements, and define coding/mapping specifications.


An Analyst may also be responsible for providing training and documentation on products as assigned, analyzing cases and providing quality control feedback to staff, performing product certifications for vendors, acting as a consultant for our senior technical support staff on problems that they are unable to solve, managing the technical aspects of bringing new products into the company and providing product-related sales support. May do project management functions on small tasks, may QA/test as product owner in Scrums, and may spec out estimated time and resources needed for a project.




·         Serves as a liaison between internal and external stakeholders, including business development team members, existing or potential customers, and payment processors, to elicit requirements for new projects or enhancements to existing system functionality.

·         Creates system-specific functional and technical requirements for new applications and enhancements to existing applications for software developers, systems administrators and network engineers.

·         Works with Product Management and Development teams to discover and identify APIs, document requirements for APIs and API consumers, develop API documentation for point-of-sale solution providers and merchants that want to connect directly to Merchant Link.

·         Conducts impact analysis to prioritize features and establish delivery timelines with the product management and development teams.

·         Perform data analysis at various stages of project, in order to assure development of a quality application. Analysis can include requirements development, testing, or user acceptance.

·         Supports QA and UAT validation tasks as needed to ensure the end solution meets requirements.

·         Serves as an escalation point for technical support issues that may need software development or network engineering input or changes to resolve, using knowledge of customer and financial impacts to recommend priority of changes required.


·         Data Systems: Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification and use of data handling and computing systems.

·         Systems Lifecycle: Knowledge of systems life cycle management concepts used to plan develop, implement, operate and maintain information systems. 

·         Web Technology: Knowledge of the principles and methods of web technologies, tool and delivery systems, including web security, privacy policy practices and user interface issues.

·         Technology Application: Uses machines, tools, instruments or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format.

·         Incident Management: Knowledge of the tactics, technologies, principles and processes to protect, analyze, prioritize and handle incidents.

·         Technical Problem Solving: Troubleshoots, diagnoses, analyzes and identifies system malfunctions to determine the source and cause of the problem.

·         Technology Management: Keeps up-to-date on technological developments.  Makes effective use of technology to achieve results.  Ensures access to and security of technology systems.

·         Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles, effectively deals with ambiguity or uncertainty. 

·         Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to non-verbal cues and responds appropriately.

·         Written Communication: Writes in a clear, concise, organized and convincing manner for the intended audience.

·         Accountability: Holds self and others accountable for high-quality, timely and cost-effective results.  Determines objectives, sets priorities and delegates work.  Accepts responsibility for mistakes.  Complies with established control systems and rules.

·         Risk Management: Takes a long-term view and builds a shared vision with others; acts as a catalyst for organizational change.  Influences others to translate vision into action.

·         Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to non-verbal cues and responds appropriately.

·         Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. 

·         Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

·         Balanced Decision Making: The ability to be objective and to fairly evaluate the different aspects of a situation, and to make an ethical decision that takes into account all aspects and components; the ability to maintain balance between the needs of oneself, others and the company at the same time. 


·         5+ years of related experience

·         Technical savvy with experience defining core offerings, configurations and add-on components with architects, product managers and business development teams.

·         Proactive, self-starter with the ability to multi-task and work independently at all levels in the organization. Excellent verbal and written communication skills. Team player with exceptional time management skills

·         Ability to communicate effectively (verbal and written) with both technical resources and those with a non-technical, business background.

·         Ability to rapidly discern high-level business implications from detailed technical documentation and also be able to gather functional requirements from business use cases

·         Product management experience with API that involves experience in writing product requirement documentation for APIs or software applications

·         Proficient in using UML structural and behavioral diagrams (Use Case Diagrams, sequence diagrams, component diagrams etc.)

·         Demonstrable first-class strategic and communication aptitude

·         Driven and self-motivated; learns new technology and domains quickly.




·    Payment industry knowledge in EMV processing, magnetic stripe and chip technology.

  • Working knowledge of JSON and XML
  • Working knowledge of efficiency tools such as Jira, Confluence etc.
  • Experience as a developer or a test engineer

Recommended skills

Systems Analysis
Technical Savvy
Attention To Detail
Product Quality Assurance
Sequence Diagram
Time Management


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Systems Analyst
Estimated Salary: $110K
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