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Operations Team Lead job in Secaucus at Rent the Runway

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Operations Team Lead at Rent the Runway

Operations Team Lead

Rent the Runway Secaucus, New Jersey, NJ Full Time
$19.00 - $22.00/Hour

About Us:

Rent the Runway is transforming the way we get dressed as the ultimate destination for circular fashion, offering infinite points of access to the world’s first Closet in the Cloud via a customizable subscription to fashion, one-time rental or ownership. Founded in 2009, the brand pioneered this concept across fashion, disrupting a $2.4 trillion industry and inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, Rent the Runway has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”


About the job:

The Team Lead is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience. A Team Lead is a servant leader; dive in, roll up your sleeves to help in any situation, make tools available, remove obstacles for associates to excel in their roles, have empathy and compassion for associates, and the passion and leadership to stand up for them when the time arises.


What You'll Do:

  • Maintain strong working knowledge of all processes and policies
  • Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments
  • Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed
  • Actively lead with safety, production, cost and quality at the forefront of all decision making
  • Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion)
  • Communicate cross-departmentally
  • Implement and monitor continuous improvement processes for the team
  • Continue the onboarding process and ramp-up period post training
  • Support teams through change and embrace continuous improvement
  • Partner with trainers and leadership to maintain and apply learning tools

About You:

  • You have an education beyond high school and prior experience leading teams is a plus
  • You have a positive, ‘can-do” attitude and excellent interpersonal skills
  • Ability to work flex shifts, hours, nights and weekends as the business dictates
  • You have strong written and verbal communication; bilingual in Spanish is a plus
  • You have intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
  • You are a forward thinker with the ability to articulate point of view and improve processes
  • Enforce safety guidelines, cleanliness and security standards
  • Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
  • Must operate with a sense of urgency and have attention to detail
  • Align with the company's core values to ensure a world class customer experience
  • Ability to lift a maximum of 50 lbs based on needs of the role

Benefits:

At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to:

  • Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
  • Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
  • Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun!
  • Exclusive employee subscription and rental discounts - to ensure you experience the magic of renting the runway (and give us valued feedback!).
  • Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered.
  • 401k match - an investment in your future.
  • Company wide events and outings - our team spirit is no joke - we know how to have fun!
  • Hybrid Work - when our corporate employees return to the office post COVID they will have the option to work remotely 2-3 days a week, in accordance with Company policies.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

About You:

  • You have an education beyond high school and prior experience leading teams is a plus
  • You have a positive, ‘can-do” attitude and excellent interpersonal skills
  • Ability to work flex shifts, hours, nights and weekends as the business dictates
  • You have strong written and verbal communication; bilingual in Spanish is a plus
  • You have intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
  • You are a forward thinker with the ability to articulate point of view and improve processes
  • Enforce safety guidelines, cleanliness and security standards
  • Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership
  • Must operate with a sense of urgency and have attention to detail
  • Align with the company's core values to ensure a world class customer experience
  • Ability to lift a maximum of 50 lbs based on needs of the role

Recommended Skills

  • Analysis
  • Leadership
  • Management
  • Metrics
  • Operations
  • Problem Solving
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