Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Automotive Service Advisor / Ford Customer Service Writer / Auto Sales

Reineke Ford Lincoln Findlay Full-Time
Apply Now

Automotive Service Advisor / Service Writer


Reineke Ford Lincoln is looking for experienced Service Advisors to join their team!

The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.


Job Description:

  • Meet and greet service customers promptly in a professional and courteous manner.
  • Inspect vehicle and refer to service history to accurately identify and verify customers’ service needs
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer
  • Meet requirements of the state and federal law for automobile repair and consumer protection
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors

As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver. We have determined some factors that may enable your success as a Service Advisor:

  • Prior experience in a service advisor role strongly preferred
  • Valid driver's license
  • Strong customer service background required


Dealership offers:

  • Medical, Dental and Vision Insurance
  • Short and Long Term Disability Insurance
  • Company paid life insurance
  • Paid Time Off



Recommended skills

Selling Techniques
Consumer Protection
Customer Service
Authorization (Medical)
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: F1010P


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.