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Gourmet Food Server/Butler

The Cosmopolitan of Las Vegas Las Vegas Part-Time
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As a Butler, you will accommodate a unique clientele, providing unconventional and dynamic service that is sure to empower guests to create their own adventures in our enchanting urban playground.

PRIMARY JOB DUTIES: 

Duties include, but are not limited to, the following:

  • Greet all VIP Cosmopolitan guests upon arrival and escort them to their Suites. Explain facilities, services and attractions available for their comfort and pleasure and fulfill all requests that are possible for the guest with the collaboration of all Cosmopolitan employees.
  • Serve meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites.
  • Assist guest in unpacking, packing and the selection, care and maintenance of their wardrobe. Polish shoes, remove spots, brush, press, perform minor repairs to clothing items and arrange for laundry and dry cleaning services and return of these items to the guest’s wardrobe.
  • Arrange for personal services including, but not limited to, haircutting and styling, manicure, massage, etc. Draw and assist guest with bath, dressing and other personal needs as requested at all times with the intention to offer the best type of services. Remain immediately available during assigned shift to respond to guest’s needs.
  • Coordinate housekeeping services by notifying the Housekeeping and Concierge departments of appropriate times to provide clearing, turn down services etc. Coordinate special requests made by the guests with the Butler Manager on behalf of the Casino Host or other management.
  • Maintain an adequate stock of food and beverage items necessary to meet the needs of guests.
  • Maintain Butler’s pantry and all other assigned areas in neat and serviceable conditions.
  • Report deficiencies or safety hazards to the Butler Manager and coordinate corrective action.
  • Drive company vehicles to assist with guest requests as necessary.
  • Maintain confidentiality of guest information and activities. Provide documentation on a daily basis to the Butler Manager of special requests and particular likes and dislikes of each guest which is to be used by the Cosmopolitan staff for future visits and updated in the Guest History Profiles.
  • Allocate work time to attend to the responsibilities assigned. Continually update and attend training classes as mandated by management to assist in furthering their knowledge and skills.
  • Maintain Butler’s pantry and all other assigned areas in neat and serviceable conditions.
  • Report deficiencies or safety hazards to the Butler Manager and coordinate corrective action.
  • Responsible for glassware, china, silver and linen as well as any other items such as a humidifier that may be used during a guest’s stay.
  • Greet all Membership Lounge guests explaining all services provided by the Membership Lounge.
  • Provide upscale, personal VIP service to qualified guests in invited guest lounge.
  • Set up, maintain and break down food display.
  • Take drink orders, prepare and serve alcoholic beverages maintaining complete knowledge of menus and beverage lists.
  • Bus tables in a timely manner (within 5 minutes when guest is finished) and replenish food line on a regular/timely basis.
  • Maintain cleanliness of lounge by clearing all tables of soiled dishes/glasses transporting them to dish room and call steward to clean kitchen/pantry in a timely manner.
  • Register check at end of shift for all food items prepared for the lounge.
  • Order food for following day based on levels and occupancy and complete all assigned side work and stock all butler/lounge pantries.
  • Maintain cleanliness of work place and maintain compliance with local fire and health regulations.
  • Coordinate special requests made by the guests.
  • Maintain a clean DMV record.
  • Provide a current Nevada Motor Vehicle Report to the department leader and Risk Management every 6 months.
  • Immediately notify department leader of any changes to the Nevada Driver’s License status.
  • Other duties as assigned.

QUALIFICATIONS:

Required:

  • At least two years of experience in a luxury hotel, casino, restaurant or related hospitality area.
  • Butler experience in a luxury resort setting.
  • Advanced understanding of food and beverage service skills including room service, wine and spirits knowledge.
  • Basic computer skills and experience with POS systems.
  • Strong written and verbal communication skills with the ability to effectively communicate in English.
  • Excellent customer service skills.
  • High School diploma or equivalent.
  • Polished appearance and demeanor.
  • Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
  • At least 21 years of age.

Preferred:

  • Ability to speak Mandarin.
  • Previous experience in a large, luxury resort setting.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is performed throughout the property in all locations.
  • Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
  • The noise level in the work environment is usually moderate.
  • Constant contact with executives, department management, applicants, employees and guests.
  • Prolonged sitting or standing and mobility.
  • Bending and reaching.
  • Transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
  • Strong eye/hand coordination.
  • Use of standard office equipment.
  • Basic math.
  • Ability to push and/or pull items weighing up to 15 lbs.
  • The ability to distinguish letters, numbers and symbols.
  • Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.

Skills required

Customer Service
Hospitality
Cleaning
Banquets
Food Services
Food Quality
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