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Senior Director of Client Services (Media and Entertainment)

Orora Packaging Los Angeles Full-Time
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At Orora Visual, we are experts in visual communication and believe our products touch lives.  From inception to execution using end-to-end technology, our team manages marketing campaigns through the design, prototyping, color management, production, finishing, complex kit-packing, distribution and reporting—all while offering our customers coast-to-coast support and exceptional speed to market.  With production facilities across the United States, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day.  It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team.  We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

The Role: 

The Senior Client Service Director is responsible for leading a portfolio of business including one or more large strategic customer or a book of business exceeding $10M. Responsibilities include building and growing relationships with OV clients and partners by becoming a strategic partner. This role acts as a solutions architect working with clients, team members, innovation, technology and production to build smart programs that drive greater results for our clients. This work includes overseeing day to day production of physical and digital marketing solutions as well as identifying and pitching new ideas to new customers. This role is crucial in ensuring Orora meets and exceeds client expectations by engaging, listening, understanding and leading implementation of client deliverables.

This position will report to the: Vice President Business Unit Leader

Location: Los Angeles, CA

FLSA Status: Exempt

What You'll Be Responsible For:

  • Profitably grow revenue.
  • Meet or exceed revenue and profitability targets for assigned book of business.
  • Onboard and manage existing and new client programs in a fast paced “agency” like environment as an account owner and lead growth.
  • Manage client and internal relationships as the key point of contact for specific business or portfolio of businesses.
  • Provide leadership around day to day tasks to ensure successful execution of client initiatives.
  • Act as strategic business partner and problem solver to clients and internal departments
  • Work closely with operations, innovation, client delivery and technology team members to translate project requirements into actionable plans.
  • Track progress, provide internal and external reports (daily standups, weekly/monthly/quarterly reports).
  • Lead pitch teams when prospecting new clients.
  • Utilize company systems like SalesForce, project management, etc to facilitate execution.
  • Build presentations and deliver them to client or internal groups. Strong ability to conduct research, collect data, build PowerPoint slides and utilize Excel based tools.
  • Exceptional client interaction skills (written and oral) – presenting, listening, documenting needs, follow-up, setting expectations and delivering.
  • Lead and manage day to day communication involving key tasks, assignments, both internally and externally.

What We're Looking For:

 Minimum Qualifications:

  • Bachelor’s Degree

Additional Required Qualifications: 

  • Prior marketing agency experience and extensive experience working with clients within the following segments/channels: Media and Entertainment
  • Exceptional organization and prioritization skills
  • Leadership experience managing direct reports and large portfolios of business
  • Expert negotiation skills and abilities
  • Ability to architect new solutions
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Microsoft Office Expert: PowerPoint, Excel, Word
  • Ability to work independently, as well as part of a team
  • Team player with positive “Can-do”, competitive and winning attitude
  • Excellent communication skills with enthusiastic personality
  • Public speaking ability and experience

Preferred Qualifications:

  • Prior marketing agency experience and extensive experience working with clients within the following segments/channels: Media and Entertainment
  • Commercial Print experience would be a plus!
  • MBA Degree

Recommended skills

Attention To Detail
Self Motivation
Team Working
Complex Problem Solving
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At Orora, we believe packaging touches lives. Together, we deliver on the promise of what's inside.

With 43 manufacturing plants and 88 distribution centers across seven countries and 6,700 team members, we supply packaging products and services to the grocery, fast moving consumer goods and industrial markets.

Orora works closely with its customers to provide an extensive range of tailored packaging solutions. This includes the design and manufacture of packaging products such as glass bottles, beverage cans, corrugated boxes, recycled paper, cartons, multi-wall paper bags and point-of-purchase displays. We also offer broad end-to-end packaging solutions, including global product sourcing, distribution, design, printing and warehousing optimization. Every day, millions of consumers buy and use goods in packaging proudly designed, developed, produced or supplied by Orora.

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