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Customer Service in Palatine,Illinois
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Customer Service Representative

Accurate Personnel Buffalo Grove Full-Time
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Job Title: Customer Care Representative

 

Full Time

Location: Office – Vernon Hills, IL

Reports to: Customer Service Manager

 

Job Description:

Receive inbound phone inquiries from our customers.  Your goal each day is to ensure each interaction you have with our customer’s results in a great and positive experience for them.

Customer Care Rep works the phones to perform various customer assistance duties, such as responding to customer questions, pricing, freight quotes, product inquiries and ideas.  

Customer Care Rep will also handle customer request that comes in via email, for freight quotes, virtual request, product information, inventory levels, and product ideas.

Expectations from our Customer Care Representative

  • 2+ years of Call Center experience
  • Show the customer you care on each phone call.  As the voice of our company and as a customer care representative, it’s important for you to personalize and express your care and concern for the customer using your skills to effectively answer their question or help resolve a problem.  
  • Provide 100% Customer Satisfaction

  • Ability to learn and explain our products and services to our customers.

  • Treat customers with respect and understanding

  • Listen to their needs

  • Make it easy for our customers to do business with us

  • Leave a positive and lasting impression

Education and Requirements:

  • Associates degree, preferred

  • 2+ years of Call Center experience

  • Strong interpersonal skills

  • Ability to multi-task

  • Ability to resolve problems

  • Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels

  • Excellent verbal and written communication skills

  • Experience with Microsoft Office Suite (2013 version helpful)

  • Numeracy and literacy skills

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

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$46K
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Customer Service Representative
Estimated Salary: $64K
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Accurate™ has been in business for over 30 years and continues to excel as Chicagoland’s premier staffing service.

Founded by Anthony and Debbie Migliore in 1978, Accurate Personnel™ has become Chicagoland’s finest staffing service.  Today Accurate Personnel™ has locations throughout Illinois and as one of SIA’s fastest growing staffing services in 2010, we feel the responsibility to set a higher standard by leading the industry in a positive direction. We specialize in providing custom staffing solutions for our valued clients by placing Better People in the following areas:

  •     Office Clerical
  •     Light Industrial
  •     Executive/Administrative
  •     IT
  •     Human Resources
  •     Finance/Accounting
  •     Marketing/Sales
  •     Legal Support
  •     Engineering
  •     Hospitality

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