Icon hamburger
Customer Service in Palatine,Illinois
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Customer Service Representative

Accurate Personnel Buffalo Grove Full-Time
Apply Now

Job Title: Customer Care Representative


Full Time

Location: Office – Vernon Hills, IL

Reports to: Customer Service Manager


Job Description:

Receive inbound phone inquiries from our customers.  Your goal each day is to ensure each interaction you have with our customer’s results in a great and positive experience for them.

Customer Care Rep works the phones to perform various customer assistance duties, such as responding to customer questions, pricing, freight quotes, product inquiries and ideas.  

Customer Care Rep will also handle customer request that comes in via email, for freight quotes, virtual request, product information, inventory levels, and product ideas.

Expectations from our Customer Care Representative

  • 2+ years of Call Center experience
  • Show the customer you care on each phone call.  As the voice of our company and as a customer care representative, it’s important for you to personalize and express your care and concern for the customer using your skills to effectively answer their question or help resolve a problem.  
  • Provide 100% Customer Satisfaction

  • Ability to learn and explain our products and services to our customers.

  • Treat customers with respect and understanding

  • Listen to their needs

  • Make it easy for our customers to do business with us

  • Leave a positive and lasting impression

Education and Requirements:

  • Associates degree, preferred

  • 2+ years of Call Center experience

  • Strong interpersonal skills

  • Ability to multi-task

  • Ability to resolve problems

  • Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels

  • Excellent verbal and written communication skills

  • Experience with Microsoft Office Suite (2013 version helpful)

  • Numeracy and literacy skills

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


Salary Estimator

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Customer Service Representative
Estimated Salary: $64K
Apply to this job.
Think you're the perfect candidate?
Apply Now


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.

Accurate™ has been in business for over 30 years and continues to excel as Chicagoland’s premier staffing service.

Founded by Anthony and Debbie Migliore in 1978, Accurate Personnel™ has become Chicagoland’s finest staffing service.  Today Accurate Personnel™ has locations throughout Illinois and as one of SIA’s fastest growing staffing services in 2010, we feel the responsibility to set a higher standard by leading the industry in a positive direction. We specialize in providing custom staffing solutions for our valued clients by placing Better People in the following areas:

  •     Office Clerical
  •     Light Industrial
  •     Executive/Administrative
  •     IT
  •     Human Resources
  •     Finance/Accounting
  •     Marketing/Sales
  •     Legal Support
  •     Engineering
  •     Hospitality

View the full profile