We have an excellent opportunity for “ Call Center Rep” with Direct client . If this sounds interesting please send the following details or do call me on
609-454-3209 XT 116
Job Title: Call Center Rep
Job Location: Pasadena CA 91103
Duration: 6+ Months ( Temp to hire)
Position Summary: - Responds to customer inquiries and independently resolves issues. -Displays etiquette, knowledge, and solutions when servicing customers. -Identifies cross sales opportunities; cross sells products and services, retains maturing accounts, and solicits referral business. - Possess a solid understanding of online, mobile and tablet platforms and can successfully guide customers through their application or transaction. -Navigates customers by recommending digital products and services to meet servicing solutions. - Negotiates account renewal to retain and expand customer relationship. -Processes basic maintenance transactions and guides customers to financial solutions making banking convenient and simple. -Strong knowledge of Bank’s products and services leading to appropriate solution recommendations -Consistently achieves productivity and service key performance metrics. -Ensures adherence to Bank’s policies and standards on every transaction. Required Skill Set: - Knowledge of the various operating systems available and compatible with Online Banking; Windows, IOS - Knowledge of the various browsers used/compatible with Online Banking; Internet Explorer, Safari - Knowledge of Mobile/Tablet devices and associated Operating Systems; Android/IOS - Requires excellent verbal and written communication skills.
Flexibility of our normal hours 5am-6pm Mon. through Fri., 6am-3pm Sat. and 8am-1pm.
Although we have adjusted hours now we will eventually return to normal hours and require the flexibility.
PHONE INTERVIEWS are scheduled between 10am and 5pm M-F
Ensure that the candidates can commit to the following below prior to committing to a phone interview.
Must have their own computer/laptop for use
Quiet location to work securely without interruption
Hours: The hours of operations are from 5am to 6pm Mon-Fri, 6am-3pm on Sat, and 8am-1pm on Sunday. Flexibility is a must
· During the interview process the candidates need to understand that a successful temp who converts to regular employment move to a $18/hr rate since they will be eligible for incentive pay at that time.
Call center experience - Retail banking experience is must