Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • 10700 Montgomery Road
    CINCINNATI, OH 45242

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Director of Operations jobs in CINCINNATI, OH delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Director Of Operations


Posted 13 days ago

Job Snapshot

Travel - Up to 25%
Experience - At least 5 year(s)
Degree - 4 Year Degree
Internet - ECommerce, Retail, Consulting
Business Development, Retail, Franchise

Job Competition



How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

The Director of Franchise Operations oversees the systems and processes that support the franchise system to grow revenues and profitability.  The Director may also directly support and coach a number of franchise owners and will be responsible for the coaching and mentoring of the Franchise Operations Managers. 

Reporting to the Brand President, this position is a highly visible, hands-on role that is essential to our rapidly growing franchise organization.  You will be responsible for the systems and processes that support the franchise system as well as franchise retention, increased revenue, and profitability, as well as overseeing the team of Franchise Business Coaches. Major responsibilities will include coaching Franchise Business Coaches to aid franchisees to drive revenue growth, conduct business analysis, business development, and ensuring the quality of operations, brand promotion, and representation.

This position is based at our National Support Center (located in Cincinnati, OH) and requires travel up to 25% to our franchise communities and other special events such as regional or national conferences.

Job Requirements

Franchise Operations Functions

  • Collaborate with the Pet Wants team to identify and execute objectives and strategies to
  • achieve organizational growth initiatives in local and national markets.
  • Measure and report performance and assess goals (ROI and KPIs)
  • Lead a team of Franchise Operations Managers that support franchisees and serve as liaisons to the franchisees in the areas of revenue achievement, profit & loss management, operations, quality, business analysis, local marketing, training and development. 
  • Provide on-going coaching and developmental opportunities for team of Franchise Operations Managers
  •  Lead development and enhancements of resources for Franchise Operations Managers.
  • Establish strong working relationships with internal staff and franchisees.
  • Manage operations-oriented projects from inception to delivery.
  •  Participate in strategic initiative project teams to contribute and offer insights from the franchise community.
  • Manage budget and expenses as identified.
  • Attend regional and national meetings as appropriate.
  • Project management, planning, and/or reporting metrics as requested
  • Build and maintain relationships with franchisee owners, providing service and as a resource, striving to help them grow their business and build brand awareness.
  •  Collaborate and oversee agencies and other vendor partners. 
  • Provide engaging instruction on brand strategy, local marketing, support, and other material.  
  •  Responsible for staying up-to-date on the industry, networking and sharing best practices when applicable and work closely with the team to ensure deadlines are met.
  • Other duties as assigned or requested.


Training & Owner Support

  • Assist in training and coaching of new and existing franchisees
  • On-going instruction and presentations delivering one-on-one, classroom, webinars/training, etc. Provide input relating to clients, external vendors, or advisors and contribute meetings/discussions.
  • Occasional on-site travel required for training, or other needs as requested
  • Other duties as assigned or requested

This job description is not intended and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job.  

We offer a competitive compensation package, including paid vacation, two options for health, dental and disability insurance options, company paid life, and a 401(k) plan with a company match.

Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.

Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.