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Customer Service Manager job in Laurel at Quality Staffing Services

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Job Requirements

Responsibilities: 

·         Lead customer service team members, coordinate and oversee training, and coach and mentor team to their optimal performance potential

·         Work with team to ensure that they have the tools and skills needed to provide exemplary customer service

·         Coordinate with other departments to ensure smooth workflow among everyone involved and to assist with projects as needed

·         Develop and maintain updated procedures

Qualifications:

·         Overall understanding of retail sales and service

·         Proficient in MS Excel and Word and ability to quickly learn and understand ERP software

·         Excellent written and verbal communications skills

·         Strong customer service, problem solving, decision making, organizational and multitasking skills

·         Proven team leadership abilities

·        5 years of Customer Service experience and 2 years of Customer Service Management required

·         High School Diploma or GED required, AA degree preferred

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Customer Service Manager at Quality Staffing Services

Customer Service Manager

Quality Staffing Services Laurel, MD Full-Time
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Are you a customer service aficionado? In need of an immediate opportunity offering growth-potential? A growing , yet well-established, privately-owned company in Laurel, Maryland is seeking an enthusiastic Customer Service Manager to invigorate their budding customer service department. The candidate will spearhead all efforts to ensure delivery of the highest level of customer service.

Responsibilities: 

·         Lead customer service team members, coordinate and oversee training, and coach and mentor team to their optimal performance potential

·         Work with team to ensure that they have the tools and skills needed to provide exemplary customer service

·         Coordinate with other departments to ensure smooth workflow among everyone involved and to assist with projects as needed

·         Develop and maintain updated procedures

Qualifications:

·         Overall understanding of retail sales and service

·         Proficient in MS Excel and Word and ability to quickly learn and understand ERP software

·         Excellent written and verbal communications skills

·         Strong customer service, problem solving, decision making, organizational and multitasking skills

·         Proven team leadership abilities

·        5 years of Customer Service experience and 2 years of Customer Service Management required

·         High School Diploma or GED required, AA degree preferred

Recommended Skills

Computer
Customer Service
Decision Making
Leadership
Mentorship
Problem Solving
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