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General Manager

Hampton Inn & Suites Hershey Hummelstown Full-Time
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As a Hotel General Manager, you will function as the primary strategic business leader for your assigned property, and will oversee all aspects of the operation, including management of: general property performance, as well as food & beverage operations, sales and marketing strategy, profitability, and revenue generation, and human resources activities. This will involve leading your team in the development, and implementation of property-wide strategies with the overall goal of meeting or exceeding guest expectations, and delivering a return on investment to both Marriott International and company ownership.

Your specific duties in this role will include:
  • Ensuring that service programs are in place and executed (e.g., Refreshing Business, Service Snapshots, Service So Memorable, etc.)
  • Providing timely real-time feedback to management, and hourly associates on service and operational standards
  • Creating, and supporting clear lines of responsibility for management team, including coverage and oversight throughout the day
  • Monitoring Food and Beverage forecasting, and par levels to reduce waste and maximize Food and Beverage profit margins
  • Ensuring that bar and kitchen meet standards of quality with regard to organization, productivity, sanitation, and inventory management
  • Working with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, etc.)
  • Working with Market Sales to establish property sales strategy, goals, and action plans
  • Developing innovative means for capturing new streams of revenue through property amenities
  • Measuring, analyzing, and communicating property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
  • Managing the relationship with the revenue management office (e.g., participating in routine calls, strategy meetings, periodic update meetings, etc.)
  • Conducting day-to-day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, movement of subordinates through phases of performance management cycle)
  • Ensuring ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.)
  • Actively recruiting and hiring qualified associates
  • Keeping brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement
  • Performing additional duties as required
"We are looking for a Hotel General Manager, who combines meticulous professionalism with a friendly, welcoming, and energetic personality. It is important that you are able to effectively manage P&L and financials to ensure your location’s continued profitability. You should also display excellent verbal and written communication and interpersonal skills as well as strong customer-service and marketing abilities.

Specific qualifications for the role include:
  • Associate’s degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; Bachelor’s degree, a plus
  • 4 years experience (2 years with a Bachelor’s degree) in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • Experience in implementing payroll and inventory cost controls
  • Strong sales and marketing abilities"

Skills required

Customer Relationship Management
Provide Direction
Provide Actionable Feedback
Decision Making
Resolve Complaint
Performance Management
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Job ID: 11255

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