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Customer Service Representative at

Customer Service Representative

Honolulu, HI Full Time
$30,160 - $40,000/Year
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In this role, you will be responsible for receiving inbound calls and chat requests covering a wide spectrum of urology products. Our ideal candidate is friendly, can relate to people, and delivers on customer excellence in the following ways:

  • Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
  • Process customer returns according to established department policies and procedures.
  • Work closely with the Medical Billing department to resolve disputed Billing charges
  • Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
  • Partner with Sales Representatives to meet or exceed customer service expectations.

To be successful in this role, you require:

  • 1+ years medical industry or call center/customer service experience preferred
  • Ability to solve practical problems and deal with a variety of variables.
  • Knowledge of Microsoft Office Applications
  • Ability to work some evening shifts, weekends, or overtime as needed

Education and experience required:

  • High School Diploma or general education degree (GED)

Recommended Skills

  • Customer Service
  • Customer Relationship Management
  • Call Centers
  • Sales
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