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  • Chambersburg, PA

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Retail Sales Consultant

ManpowerGroup Solutions • Chambersburg, PA

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 1 to 10 years
Degree - High School
$12.59/Hour
Telecommunications
Retail

Job Description

Being the face of XFINITY, our Retail Sales & Service Consultants are responsible for assisting customers with all aspects sales and service ensuring an excellent customer experience.  Using your knowledge, tools & technology along with a passion and desire to help; you will customize a unique solution to each customer. 

Product & service offerings include:

XFINITY TV

XFINITY Internet

XFINITY Voice

XFINITY Home

XFINITY Mobile

Core Responsibilities

- Provide superior customer service with all customer interactions.

- Deep understanding of XFINITY products and services; effectively inform and educate customers.

- Provide product demonstrations to illustrate to customers how XFINITY products and services improve the customers’ lives.

- Understand XFINITY products capabilities and how they outperform the competition.

- Evaluate customer’s potential product needs and tailor XFINITY solution to meet customer video, data, voice, connected home and Comcast mobile requirements.

- Position devices, mobile devices and 3rd party accessories as part of core product offering.

- Set high standard by meeting or exceeding sales & customer satisfaction goals.

- Support store operations including inventory, equipment transactions and payment activity.

- Thrive in a fast paced, high-energy, rapidly changing environment.

- Responsible for immersive customer onboarding experience ensuring the customer fully understands how to use XFINITY products and services including XFINITY Apps.

- Complies with all operational policies and procedures and Comcast code of conduct

- Completes all courses in the training curriculum.

- Must be able to work a flexible schedule that includes evenings, weekends and certain holidays. May be asked to work in alternate XFINITY Stores outside of home base store. Regular, consistent and punctual attendance.

- Requires travel throughout the store to greet and direct customers, perform product demo at various stations.

- Drop-off and pick-up equipment for customers back of house.

- Other duties and responsibilities as assigned.

 

Job Requirements

Job Requirements

Key Qualifications

- High School Degree or Equivalent

- Generally requires 1-2 years related experience in retail sales

- Must enjoy interacting with people

- Committed to providing world class customer experience

- Warm & engaging - ability to develop rapport quickly

- Positive, “I can help you with that" attitude

- Genuinely curious about customer needs

- Solution orientated

- Strong communication skills

- Consultative selling approach

- Passion for technology

- Desire to learn

- Ability to excel in dynamic environment

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