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EMS Support Center Operator job in Birmingham at Johnson Service Group

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EMS Support Center Operator at Johnson Service Group

EMS Support Center Operator

Johnson Service Group Birmingham, AL Full-Time
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Quick Summary

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Support Center Operator/Coordinator. T

his is a contract position.

Responsibilities

Day to day monitoring of the primary SCADA and ancillary systems for health and availability
Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
Thoroughly track and document cases to completion with the help of EMS Department personnel
Adhere to all Electronic and Physical access policies
Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Qualifications

Formal education in Computer Science or related IT field or equivalent experience is required

Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
Ability to apply excellent customer service skills

Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Ability to follow and properly apply both Change Management processes and knowledge-based procedures
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus.
Ability to build and maintain relationships with key customers
Ability to work nights, weekends, and holidays as a part of rotating shift

Critical thinking/Problem solving abilities

Additional Information

  • Full Time position
  • Contract estimated at three years
  • Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
  • The successful candidate must adhere to Separation Protocol
  • The successful candidate must pass all requirements required by the Insider Threat Program.
  • Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
  • This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
  • This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Quick Summary

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Support Center Operator/Coordinator. T

his is a contract position.

Responsibilities

Day to day monitoring of the primary SCADA and ancillary systems for health and availability
Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel
Notification to key customers for the coordination of system outages and events that may impact other critical systems.
Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback
Thoroughly track and document cases to completion with the help of EMS Department personnel
Adhere to all Electronic and Physical access policies
Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Qualifications

Formal education in Computer Science or related IT field or equivalent experience is required

Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner. The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment.
Ability to apply excellent customer service skills

Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements.

Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system.
Ability to follow and properly apply both Change Management processes and knowledge-based procedures
Working knowledge of Windows based operating systems preferred
Working knowledge of AIX or other UNIX based operating systems preferred
Working knowledge of distributed computer networks is a plus.
Ability to build and maintain relationships with key customers
Ability to work nights, weekends, and holidays as a part of rotating shift

Critical thinking/Problem solving abilities

Additional Information

  • Full Time position
  • Contract estimated at three years
  • Federal Energy Regulatory Commission Standard of Conduct must be understood and signed
  • The successful candidate must adhere to Separation Protocol
  • The successful candidate must pass all requirements required by the Insider Threat Program.
  • Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected.
  • This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations
  • This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

                                                                                    

Recommended Skills

  • Business Continuity And Disaster Recovery
  • Business Process Improvement
  • Change Management
  • Communication
  • Computer Networks
  • Critical Thinking
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