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Customer Service Representative at Collabera Inc.

Customer Service Representative

Collabera Inc. Greensboro, NC Full Time
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From Collabera: Excellent Job Opportunity for Customer Service Representative


Industry: Banking/ Finance 

Position: Customer Service Representative

Location: Greensboro, NC  

Duration: 6 Months(possible extension)

If you are interested to more about the position you can directly call at

or email at [ Email address blocked ] - Click here to apply to Customer Service Representative             


Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Requires extensive knowledge of the organization, products and/or services. Possesses high level of technical skills. May require advanced problem solving skills and involve cross selling or up selling other financial products.

Typically requires 1 to 3 years of customer services and/or collections experience.

Required Skills:

Requires basic knowledge of the organization, products and/or services

Excellent communication and problem-solving skills

Solid understanding of the Inbound Call Center

Ability to adapt quickly to change

Proven ability to meet and exceed productivity and quality monitoring goals

Ability to seek solutions for customers in a fast-paced environment

Customer Service / CSR / Call Center / Inbound / Outbound / Sales / Teleservices / Telemarketing / Client Support / Client Service Representative / Customer Support / Customer Service Rep / Customer Service Representative / Customer Service Agent / Call Center Rep / Call Center Representative / Call Center Agent / Inbound Call Center Rep / Inbound Call Center Representative / Inbound Call Center Agent / Inbound Call Center / Outbound Call Center Rep / Outbound Call Center Representative / Outbound Call Center Agent / Outbound Call Center / Call Agent / Cold Calling / Customer Support Rep  / Customer Support Representative / Customer Support Agent / Client Support Rep

Recommended Skills

  • Telemarketing
  • Selling Techniques
  • Customer Service
  • Sales
  • Customer Support
  • Cold Calling
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