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Community Manager

Royal American Management, Inc. South Bay Full-Time
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Royal American Management, a national property management company, is seeking a full-time Community Manager experienced in Tax Credit for an apartment community in South Bay, FL. The successful candidate will be responsible for all on-site operations and achieving established financial and operation objectives. Applicants should be multi-skilled, a self-starter and a strong leader with excellent communication skills. See Job Description below.

Minimum Requirements:

  • Minimum 3 years experience in Property Management with Tax Credit
  • Computer Literate: Microsoft Suite including Word, Excel and Outlook
  • Onesite Property Management Software a plus
  • Ability to read, interpret and analyze financial statements including Monthly Budget Comparison, Income Statement and Balance Sheet
  • Ability to read, interpret and analyze trend reports
  • Ability to think strategically, plan and monitor results
  • Possess a sense of urgency and accountability

Compensation includes:

  • Competitive salary
  • Company paid health benefits, life insurance, and Long Term Disability
  • Dental, Vision, Short Term Disability, Ancillary products offered
  • Health Savings Account and Wellness Programs
  • 401(k) matching contribution
  • Nine (9) paid holidays and three (3) weeks Paid Time Off (PTO) in the first year
  • Tuition reimbursement programs and annual scholarship program

Submit resumes via email. EOE and Drug Free Workplace

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Job Description

Under the direct supervision of the Regional Manager and/or Area Manager, the Community Manager is responsible for providing leadership and direction to associates at assigned property. They mentor and ensure all associates support the corporate mission and understand their role in achieving these established goals. The Community Manager advocates on behalf of associates to enhance individual performance, as well as provide excellent customer service to residents. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Job Duties and Responsibilities:

This job description does not list all duties that will be required of this position. You will be required to perform other duties, as requested by your supervisor.

  • Supervises and provides training to community associates
  • Evaluates associates' performance, including the completion of annual performance reviews
  • Counsels under-performing associates and provides critical feedback to improve performance
  • Creates positive, welcoming, supportive environment for residents, visitors, and community associates
  • Attract, screen, and select prospective residents in accordance with federal, state, governing program laws and regulations utilizing the set Resident Selection Criteria
  • Maintains knowledge and awareness of market conditions affecting leasing and operations
  • Develops and executes marketing and advertising campaigns for apartment leasing
  • Assists with development and implementation of resident services programming
  • Maintains sound rent collection procedures, including following up with delinquent accounts
  • Delivers rent deposits to bank and submits relevant documentation
  • Oversees security deposit administration including inspecting units to determine resident's balance or refund, preparing disposition letters, and processing security deposit returns
  • Maintains familiarity with all procedures and requirements for accounts payable
  • Participates in the preparation of the annual operating budget, and works with the Regional Manager to maintain budgetary guidelines
  • Monitors landlord-tenant relations and mediates disputes when necessary
  • Utilizes maintenance software program to enter in and track service request, and regularly reviews maintenance reports
  • Inspects apartments for move in condition and turn over status
  • Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained
  • Ensure all contractors/vendors have approval from Vendor Compliance prior to performing any work on the property, once approved monitor the activities being performed

Knowledge, Skills and Abilities (KSAs):

  • Ability to perform all functions of an Assistant Community Manager
  • Work flexible schedule, including evenings and weekends
  • Travel for the purpose of conducting property business
  • Perform in a busy, changing, multi-tasking work environment
  • Excellent customer service skills
  • Proficiency in One Site preferred
  • Computer literacy
  • Demonstrate strong written and oral communication skills

Essential Job Functions:

  • Must be able to access all areas of the property's grounds and structures, including multilevel structures, with or without the aid of an elevator
  • Able to work with at a computer for a minimum of 7 hours daily either standing or sitting
  • Effectively communicate with applicants, residents, vendors and supervisors in e-mail, by phone, or in person regarding day to day operations of the property
  • Strong leadership skills, communication skills, and decision making abilities
  • Possess a positive attitude and the ability to smile under all circumstances
  • Neat, clean, professional at all times throughout the work day and/or whenever present at the community

Education and Experience:

  • High School Diploma or Equivalent
  • Minimum three years property management experience
  • Minimum two years experience in Tax Credit
  • OneSite experience preferred
  • The following designations are preferred: ARM (Accredited Residential Manager), CAM (Certified Apartment Manager)

Recommended skills

Rent Collection
Scheduling
Tax Credits
Communication
Leasing (Contract Law)
Balance Sheet

Location

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Community Manager
Estimated Salary: $90K
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With over 40 years of experience in managing multifamily housing, Royal American Management, Inc. (RAM) is able to effectively balance the needs of clients, residents, and staff members while optimizing the performance of both established and newly constructed assets. RAM, an award winning Accredited Management Organization (AMO), is headquartered in Panama City, Florida with regional offices strategically located throughout the Southeast to include Miami, Orlando, and Tallahassee Florida, the Carolinas, Atlanta Georgia, and Arkansas. RAM is widely recognized not only for its large, diverse portfolio of neatly manicured and high performing communities; it is also recognized for its warm, friendly, knowledgeable, and highly responsive staff. RAM’s professional team is truly passionate about marketing, maintenance, and management of market-rate, luxury, senior, and all types of affordable residential communities. RAM’s extensive experience with all types of affordable programs such as HUD, RD, HOME, CBDG, Hope VI, Tax- Exempt Bonds, and LIHTC is invaluable. RAM takes pride in its strong working relationships with third-party clients, monitoring agents, and government agencies.

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