Renaissance Life & Health is seeking an experienced Account Manager to join our growing team here in Indianapolis, IN!
The Operations Account Manager at Renaissance will provide customer-focused leadership of operational account management responsibilities for assigned key customers.
Candidates must have prior Insurance background.
What will be required of this individual?
Build, expand, and solidify relationships with existing clients at all levels within the company
Provide outstanding service to existing client base by answering product and service questions in a timely and efficient manner
Recommend information about other products and services for additional organic sales growth
Is the escalation point for operational issues with each account as they may arise; facilitates resolution through various internal teams
Responsible to meet and exceed customer’s needs by following up with customers, ensuring issues are resolved and customers are satisfied
Responsible to ensure SLAs are being met and to identify challenges to the manager if/when SLAs are at risk
Delegate items when appropriate to the internal staff to ensure all client deliverables are met timely
Facilitate minor claims, enrollment and billing resolution
Oversee accurate and timely policy and benefit plan implementation from beginning to end
Oversee the process of initial enrollment submissions, change requests, and terminations
Review employer applications, policies, summary plan descriptions for accuracy
Track and manage all activity on accounts
Ensure Overall Client satisfaction by proactively managing and anticipating the day to day needs of clients through regular phone contact and occasional clients visits
Establish a Client Service Plan (per company guidelines) with each client based on mutual goals and objectives and maintain a monthly progress report of Service Plan activities for management review
Develop and maintain solid relationships with vendors, as well as internal staff
Manage implementation of all carrier or plan changes including verifying plan benefits sold, rates, proper paperwork submission, and coverage verification
Support clients in attaining compliance with governmental requirements by staying informed of new legislation and participating in available training
Perform other related duties as assigned
What must you possess to qualify?
Bachelor’s degree or combination of education and/or equivalent work experience
3+ years' experience of employee benefits account management, employee benefits assistance and/or benefits customer service experience required. Experience with an agency, health insurance carrier, PEO, or similar preferred
Strong Project management skills. Intermediate to advanced knowledge of Microsoft Office applications (Excel in particular) and demonstrated ability to learn new software systems
Life & Health License (Required) or must obtain within first 90 days of employment
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.
Our goal at Renaissance Dental is to bring quality to all we do. For more than 55 years, our family of companies has been committed to improving health and well-being by offering a wide array of plans, options and services. We leverage this legacy to bring our customers dental plans that meet their needs, whether they are individual members or large corporations.