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Customer Service at Spectraforce Technologies Inc

Customer Service

Spectraforce Technologies Inc Phoenix, AZ Full-Time
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Communication Center Representative
8 months assignment
Remote Role
Overview

  • The Communication Center Representatives (CCR) initiate telephonic outbound calls to individuals enrolled with health plan clients.  The CCR describes clients Chronic Care Solutions program benefits to individual patients and attempts to engage and enroll client patients into the clients Chronic Care Management program. This position requires strong presentation abilities to communicate the benefits of our Chronic Care Management Program.

 
Duties and Responsibilities:

  • Complete telephonic "Welcome Calls" to engage and enroll patients into a chronic care management program
  • Communicate professionally with patients, providers and caregivers to obtain or provide information
  • Ability to triage inbound calls and direct to proper parties
  • Collect clinical information and simultaneously document data into a computer-based program
  • Ability to schedule appointments on behalf of patients with health care providers and communication center nurses
  • Appropriately document all relevant information regarding patients and providers while abiding by all HIPAA and associated patient confidentiality requirements.
  • Maintain compliance with client’s policies, procedures and mission statement
  • Adhere to all confidentiality and HIPAA requirements as outlined within client’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
  • Fulfill those responsibilities and/or duties that may be reasonably provided by client for the purpose of achieving operational and financial success of the Company.

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Accept customer calls and return customer
  • Maintain customer service related information for customer accounts
  • Ensure quality customer service and customer satisfaction
  • Maintain customer service voicemail and return customer calls
  • Provide customers with superior customer service
  • Provide customer service for internal customers
  • Capturing customer information and answering customer inquiries
  • Resolve inbound customer calls regarding account
  • Take customer orders and provide high-quality customer service
  • Make out going customer service calls
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
  • Answering inbound calls and providing excellent customer service
  • Provide customer support and handling customer inquiries
  • Combining excellent customer service skills
  • Assure quality customer service to all customers
  • Provide exceptional customer service to all customers
  • Provide superior customer service with all customer interactions

    Skills:      Job Requirements:
  • Minimum of two (2) years of consumer sales or customer service call center experience is preferred;
  • Outbound (Telemarketing, collections) sales experienced is required;
  • Demonstrate ability to meet and exceed call center goals;
  • Ability to maintain a high energy level and positive attitude in a fast paced environment
  • Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly; multi-task keyboarding experience required;
  • Must have strong written/oral/interpersonal communication and trouble-shooting skills;
  • Must have proficient data entry skills
  • Ability to work overtime as needed
  • Punctual, regular and consistent attendance

 
Education:            

  • High school diploma or recognized equivalent required

 
Languages:        

  • English( Speak, Read, Write )
  • Spanish( Speak )
  •  

Recommended skills

Call Centers
Customer Service
Multitasking
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