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Client Services Rep job in Belvedere at Paramount Staffing

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Client Services Rep at Paramount Staffing

Client Services Rep

Paramount Staffing Aiken, SC, SC Full Time
$11.00 - $13.25/Hour
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The right fit for this position will have a positive demeanor, a friendly and clear voice, communicate well on the phone, work well with various personality types, show good attention to detail, and be motivated to help others. Successful candidates will display a competitive nature as this position has potential to earn performance based monthly bonuses.

Training : 4 weeks (2 weeks training 2 weeks nesting) M-F 9am-6pm EST

Hours of operations : M-F 9am - 8pm EST and Saturdays 9am-5:30pm EST

Pay : $11/hr (incentives after training)

Job Details

Processing loan payment

Pulling soft credit hit for loans

Gathering information for loans

Loans ranging between 2,000 to 20,000

Customer might have been pre-approved on website, just might need additional information to process

Offer awesome customer service

Customer Experience Agent

Responsibilities include:

· Respond to customer inquiries via phone and/or e-mail

· Demonstrate personal interest in resolving customer concerns at the first point of contact

· Familiarize self with Prosper products, marketplace lending and personal loan products to be

able to provide assistance across a wide range of inquiries· Collaborate with Fraud, Verification,

Risk on behalf of customer to obtain clarification for decisions and effectively communicate with

customers

· Ability to see and understand trends, collate data and escalate issues to Customer Experience

management

· Able to multitask and switch from written to verbal correspondence/inquiries seamlessly

· Excellent sales skills – consultative style placing the customer’s needs first· Share the benefits

of Prosper through outbound calling to customers that have recently inquired about a personal

loan

· Comfortable asking customers to verify personal and financial information· Is committed to

providing exceptional service to borrowers in a professional manner at the same time

safeguarding the interests of both lenders and Prosper

Required Experience:

· At least 1 year as a Sales and Service Representative with an organization providing broad

empowerment at the agent level

· Ability to be on the phone up to 8 hrs/day in a fast-paced environment

· Detail oriented – able to capture notes while navigating multiple systems and speaking to

customers

· Strong written and oral communication skills

· Flexible and able to work in a dynamic environment of rapid change in procedures and

prioritization

· Self-starter who is not afraid to speak up about process improvement opportunities

· Zendesk, Excel, Word, Outlook

· Familiarity with personal loan products and financial services – interest rates, amortization,

credit bureau reporting, etc.

· Flexible work schedule that may include Saturdays and evenings as business needs dictate

· Team Player – experience working with others in a collaborative environment, encouraging

others and demonstrating the desire to help others succeed

Recommended Skills

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