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Customer Service Representative

American Cybersystems, Inc. (ACS Group) Westborough, MA Full-Time
$16.00/ hour
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If interested, call me (Braham Singh) at 


Job title: Call Center Specialist

Location: Westborough, MA 01581

Duration: 3 Month (Temp to Hire)

Shift: Must be available to work any shift between 8:00AM and 8:00PM (8 hour shift - after training, 10:30AM to 7:00PM or 11:30AM to 8:00PM)

Training 4 to 6 weeks (9AM to 5PM)

Must have own transportation / No public transportation in the area


Pay : $16/hr W2


Job description:

Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.

Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.

Responds to customer inquiries.

Investigates and corrects errors in customer accounts and statements.

Responds to customer verbal and/or written inquiries.

Records details about customer inquiries.

Helps resolve complicated customer complaints.

Coordinates and expedites customer inquiries to other departments for resolution.

Familiarity with MS Office required.

same as above

Recommended skills

Transaction Processing (Computing)
Transaction Processing (Business)
Balancing (Ledger/Billing)
Information Security
Customer Service
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