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Franchise Operations Manager - Youth Sports Facility

Career Connections Boise, ID Full-Time
$50,000.00 - $60,000.00 / year
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Franchise General Manager - Sports Facility

Our franchise is dedicated to teaching children through Sport!

We are seeking to hire a General Manager to help grow the business at store level as well as effectively hire, coach, mentor and motivate a team.

Position Outcomes & Activities:

  • Be accountable for end-to-end execution (employee, customer experience and financial outcomes)
  • Maintain and achieve key business performance goals (sales, margins, and net operating profit)
  • Encourage innovation and use ideas from employees as a means to grow the business
  • Implement and inspect company and store strategies
  • Identify and react to the unique needs of the market
  • Be responsible for talent selection and development of employees
  • Lead and develop team members with coaching, training, career counseling and directing performance development through use of business performance and personal development goals

Position Knowledge and Skills: What Knowledge, Skills and Abilities will you need to succeed in this role?

  • Demonstrate leadership by effectively planning and engaging employees as well as customers
  • Decision making demonstrated in ability to appraise facts and apply logical analysis to make quality decisions in a timely manner, showing good judgment
  • Respond promptly and effectively to problems
  • Personal growth displayed in understanding own strengths and development needs, seeks feedback and gains insight from mistakes
  • Gain trust of others and build solid relationships throughout the organization and with our customers
  • People management regarding hiring and developing talented people resulting in a team who has a high skill and performance level
  • Ownership and initiative to solve problems and make recommendations
  • Strategic thinking in creating appropriate strategies for areas of responsibility, identifying and implementing ideas that add value to the business

Position Qualifications: Experience and Education requirements.

  • Bachelor's Degree
  • 2+ years' experience of strong management background with the ability to lead and develop a team
  • Demonstrated skills in customer service and relationship building
  • Strong organization skills, computer skills, and the ability to multi-task and effectively manage multiple situations at once
  • Experience in budgeting and financial accountability preferred
  • Able to sustain a high level of energy and enthusiasm
  • Demonstrated a consistent trend of improved performance
  • Directs and controls the daily operations to ensure the facility is running standard operating procedures.
  • Manages the staff to ensure high productivity, excellent performance and positive employee satisfaction.
  • Interacts with other leaders on issues related to class scheduling, student progress, customer service and employee performance and training.
  • Supports sales and marketing training to all qualified sales staff.
  • Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved. 
  • Gains knowledge and experience in the Links software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
  • Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction. 
  • Schedules staff and manages payroll.
  • Fulfills other duties and responsibilities as assigned by the Employer. 

Recommended skills

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Job ID: Rachel's


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