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Online Payroll Technical Support Representative

US Tech Solutions, Inc High Point Full-Time
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US Tech Solutions is seeking a Online Payroll Technical Support Representativefor 12 Months with a client in High Point, NC

Job Summary:  

 

  • Provides product and technical support to users of client' Online Services Core Advanced Online Payroll and Online reports.
  • Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the client Online services Core Advanced Online Payroll and Online Reports.
  • Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
  • Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
  • Establishes and maintains a positive working relationship with clients branch employees and accountants to promote client' quality service image.
  • Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities.
  • Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution.
  • Maintains knowledge of all features of Online Services applications. Also maintains knowledge of onlsupt.com ( including resets of security information) pods1 Talisma One Source Solutions Portal Citrix Single Sign-on tool and the Webex Support Tool .
  • Provides full technical phone support to all Single Sign-on products to ensure quality service is provided. These include client Next Generation Single Sign-on for core clients and One Source Solutions Portal for MMS clients.


Qualifications: 

 

AAS or BA/BS degree in IT Business or related field preferred.

A minimum of 2 years in call center client service or technical support environment.



Additional Requirement:

 

Requesting Bilingual (English and Spanish Language Speaker)


About US Tech Solutions:  
Your talent, our opportunities - This is the premise behind US Tech Solutions.

You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global

Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.

Connect with our talent team today.

USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

URL blocked - click to apply: Interested candidates are requested to send their resume to URL blocked - click to applyNidhi at URL blocked - click to apply



US Tech Solutions is seeking a 
Online Payroll Technical Support Representativefor 12 Months with a client in High Point, NC


Job Summary:  

 

  • Provides product and technical support to users of client' Online Services Core Advanced Online Payroll and Online reports.
  • Answers inbound calls and e-mail in a call center environment in order to provide technical support to users of the client Online services Core Advanced Online Payroll and Online Reports.
  • Provides client support for Online Services by maintaining knowledge of Internet technology browsers plug-ins and file downloading.
  • Provides problem analysis and resolution with an emphasis on first call resolution and enhancing the client experience.
  • Establishes and maintains a positive working relationship with clients branch employees and accountants to promote client' quality service image.
  • Logs phone calls and e-mail in order to build and maintain a database of issues and solutions to create a client history and provide statistical reporting capabilities.
  • Ensures client satisfaction and retention of Online Services clients by providing responsive and effective client service and issue resolution.
  • Maintains knowledge of all features of Online Services applications. Also maintains knowledge of onlsupt.com ( including resets of security information) pods1 Talisma One Source Solutions Portal Citrix Single Sign-on tool and the Webex Support Tool .
  • Provides full technical phone support to all Single Sign-on products to ensure quality service is provided. These include client Next Generation Single Sign-on for core clients and One Source Solutions Portal for MMS clients.


Qualifications: 

 

AAS or BA/BS degree in IT Business or related field preferred.

A minimum of 2 years in call center client service or technical support environment.



Additional Requirement:

 

Requesting Bilingual (English and Spanish Language Speaker)


About US Tech Solutions:  
Your talent, our opportunities - This is the premise behind US Tech Solutions.

You have the skill we have the opportunity. As a team, we work passionately for you to get the right career opportunity across industry verticals and functions. For past sixteen years, leading Global

Companies and Fortune 500 come to us to get the right talent. Whether you want to work as full-time, contractor or part-time, technical or non-technical our talent consultants will connect with the right career opportunity globally.

Connect with our talent team today.

USTECH was founded in 2000 by Manoj Agarwal. Today, we are a global firm offering talent solutions to 150 customers including 20% of Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. We are headquartered in New Jersey with 40 global locations across the USA, Canada, Europe, and India. Deloitte has recognized USTECH as one of the fastest growing private businesses for the past five consecutive years and INC 500 for the past three. We have also been rated “The Top Business in the US" by Diversity Business since 2011. To learn more about how US Tech Solutions visit our website: www.ustechsolutions.com.

“US Tech is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

Apply: Interested candidates are requested to send their resume to Nidhi at NidhiB@ustechsolutionsinc.com


Recommended skills

Phone Support
Call Centers
Customer Service
Reports
Multilingualism
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