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  • Annapolis, MD

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Help Desk Analyst

IDR • Annapolis, MD

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Experience - 1 years
Computer Software, Healthcare - Health Services
Information Technology
Relocation - No

Job Description

IDR is seeking a Help Desk Analyst to join one of our clients in Annapolis, MD. If you are looking for an opportunity to join a established organization and work within a innovative, family-oriented culture, please apply today!

Position Overview for the Help Desk Analyst: 

  • Provide technical assistance to internal employees
  • Answer technical questions via phone, email, and in person
  • Clearly document work performed using the ticketing system
  • Escalate complex issues to the appropriate department
  • Assist in Password Resets and Locked out accounts 

Job Requirements

Required Experience for the Help Desk Analyst: 

  • At least 1 year of professional experience in a Help Desk or Service Desk role
  • Proven experience in an inbound Help Desk / call center environment
  • Experience working with a ticketing system
  • Excellent customer service
  • Basic technical support knowledge – specifically around desktops, laptops, Windows, MS Office, printers, etc.
  • Excellent troubleshooting skills
  • Must be a team player and eager to learn
  • Excellent verbal and written communication skills
  • A+ Certification desired

What’s in it for the Help Desk Analyst?

  • Full Benefits! (Medical, Vision, Dental, and more!)
  • Competitive compensation 
  • Opportunity to get in with an industry leading organization
  • Team-oriented culture

Why IDR?

  • 15+ Years of Proven Industry Experience in 3 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success
  • Medical, Dental, Vision, and Life Insurance
  • Inavero's Best of Staffing® Client Award Winner 5 years in a row
  • Inavero's Best of Staffing® Talent Award Winner 5 years in a row
Job ID: BHJOB6470_14088
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