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MOBILITY MANAGER

Appleton Appleton Full-Time
$47,486.00 - $58,448.00 / year
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Mobility Management generally consists of short-range planning and management activities and projects for improving coordination among public transportation and other transportation service providers.

The Mobility Manager serves the general public through conceptualization, planning, developing and operating programs that respond to and influence the demands of the market.  These actions and supportive strategies are performed directly or in collaboration with others in order to provide a full range of travel options that are more effective in meeting needs and more efficient through reasonable pricing.

This position is responsible to improve business and community support for Valley Transit.  It will require the development and distribution of information that explains how to utilize the available resources in meeting the diverse travel needs of the market it serves.

Valley Transit's Mobility Manager is intended to build coordination among existing public transportation providers and other transportation service providers with the result of expanding the availability  of service throughout the Fox Cities.

This position works under the general supervision of the Transit Operations Specialist. 


ESSENTIAL JOB FUNCTIONS

  • Supervise the Travel Trainer position and programs managed by that position;
  • The promotion, enhancement, and facilitation of access to transportation services, including the integration and coordination of services for individuals with disabilities, seniors, low-income individuals, employers, employees, human service agencies and other entities;
  • Serves as the liaison/salesperson to community leaders in an effort to demonstrate how public transportation enhances community mobility and ultimately provides economic return;
  • Provides direct outreach to area employers and employment agencies to gain support for employer and employee transit programs;
  • Develops potential for future expansion of transit options across municipal boundaries;
  • Plans and coordinates special promotional events and activities related to general public transportation;
  • Makes public presentations on the benefits of mobility management for the community;
  • Builds supportive community networks;
  • Leads in the design of operational functions that are nontraditional in service delivery;
  • Is familiar with technological advances that increase travel options and/or convenience;
  • Is knowledgeable about techniques that foster transit ridership;
  • Support for short term management activities to plan and implement coordinated services;
  • Gathers and analyzes data to evaluate intermodal transportation service options for persons with disabilities, the elderly and others who are transportation disadvantaged to design the most efficient and cost effective option possible;
  • Develops application annually for program funding and other grants that may help support goals;
  • The support of state and local coordination policy bodies and councils;
  • The planning and development of coordinated services, examples include employer-oriented Transportation Management Organizations; customer-oriented travel navigator systems for human service organizations; neighborhood travel coordination activities such as coordinating individualized travel training and trip planning activities for customers; one-stop transportation traveler call centers to coordinate transportation information on all travel modes, manage eligibility requirements and arrangements for customers among supporting programs;
  • Awareness of intelligent transportation technologies to help plan and operate coordinated systems inclusive of Geographic Information Systems (GIS) mapping, Global Positioning System Technology, coordinated vehicle scheduling, dispatching and monitoring technologies as well as technologies to track costs and billing in a coordinated system and single smart customer payment systems;
  • Distributes transportation materials such as brochures, schedules, and maps.  Updates and revises program materials to meet targeted audience;
  • Maintains regular punctual and predictable attendance, works overtime and extra hours as required;
  • Support of Valley Transit operations, administrative services and marketing efforts.

OTHER JOB FUNCTIONS

  • Works with a sense of urgency in a team environment;
  • Maintains working relationships with municipal departments, schools, community organizations, suppliers and local industries regarding transit operations;
  • Coordinates committees and programs; participates in department, city and state transit related committees;
  • Other duties as assigned.


Bachelor's degree in a related field preferred (i.e. Transportation, Planning, Public Administration, Community Planning, Management or Business Administration).  Relevant work experience, or any equivalent combination of experience and training which provides the following knowledge, abilities and skills:

KNOWLEDGE OF:

  • Public transit, transportation planning, mobility management, and land use principles;
  • Data collection techniques, technical writing and data analysis;
  • State and Federal transportation grant programs;
  • Microsoft Office Professional Software

ABILITY TO:

  • Effectively communicate verbally and in writing;
  • Become proficient in the use of design software and other software products;
  • Use logic and analyses to identify strengths and weaknesses of different approaches;
  • React quickly to new tasks and deadlines;
  • Work well with others, within and external;
  • Communicate effectively with diverse customer groups;
  • Determine priorities and follow-up to ensure desired results;
  • Provide leadership within public groups and committees;
  • Create and give professional presentations;
  • Establish and maintain effective working relationships with all levels of staff, community leaders, government representatives, and transit users;
  • Facilitate meetings of the public, local officials and agencies to discuss and coordinate mobility needs and resources;
  • Work independently and handle a variety of public interactions or situations with tact and diplomacy;
  • Make sound and reasonable decisions in accordance with regulations and established procedures;
  • Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines;
  • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
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