Job Summary: The Operations Manager/Specialist plays the critical role of ensuring that the store’s operations processes are managed to achieve company standards. This role serves as a member of the store’s leadership team and is responsible for key operational functions related to labor, front end and compliance management. In addition, this role recruits, hires and manages the store’s Associate team. As a leader and coach, this role will direct and motivate the store’s team members to deliver top results.
The Manager/Specialist designation is determined by the complexity of the individual store.
Primary Job Responsibilities
Responsible for the key functions within the store’s operation, including;
Manages store staffing to allowable census
Recruits and hires for regular and peak season; completing required RM ATS processes, i.e. I9
Create weekly Associate Schedule based on business need and availability
Manage store payroll processing, editing time records for missed punches and bi-weekly pay period approvals
Manage associate participation in Party School and coordinate new Associate Onboarding/Training
Coordinate Manager Self Service work events for changes related to Associate status, job or pay
Record retention & regulatory compliance
Coordinate communication to Associate team through company vehicles, i.e. Communication board, Thriller Recognition Board, etc.
Manage the stores Front End to maximize efficiency, accuracy and service, including;
Front End Coordinator performance and scheduling
Store’s email capture & charitable donations
Queue merchandising and maintenance
Associate/cashier compliance to POS and cash handling procedures
Balloon counter & wall
Coordinates store’s auditing process, i.e. LP, Safety
Oversee store maintenance and facilities requirements
Serve as a member of the Store Leadership team and perform general operations responsibilities, including;
Store Opening and Closing procedures; performs director on duty (DOD) responsibilities as required
Ensure accuracy of Associate Time Records
Lead new hire onboarding and ongoing associate training and development activities
Guide Associate Performance including performance feedback, coaching and appraisals
Support the operation of the Stores Front End including authorizes register functions (post voids, returns and associate discounts POS overrides/returns,) queue management and balloon execution
Coordinate completion of company directed operations tasks (app task sign off)
General supervisory and administrative duties
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room etc.
Role models customer service expectations through personal contact with customers
Reviews and understands financial data to support driving profitable sales and decision making
Adheres to all standard operating procedures, policies and Best Methods and ensures store compliance to audit/safety standards
This job description is not all-inclusive. Additional responsibilities will be determined by the General Manager, based on store needs.
Reporting Relationship: The Operations Manager/Specialist reports to the store’s General Manager. The store’s Front End Coordinator and Associates are direct reports to this position.
Lift, push and pull 25 lbs.
Frequent kneeling, bending and stooping
Standing for long periods throughout schedule day
High School Graduate or equivalent
For Specialist, 1 – 3 years of prior supervisory experience in retail preferred
For Manager, Minimum 3-5 years of management experience in retail preferred
Previous experience with merchandising or inventory management preferred
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