In these roles you will be responsible for:
● Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
● Ensuring customer satisfaction and strive to meet service standards
● A typical day will likely involve fielding between 75 to 100 calls
● Communicating effectively and professionally with both internal and external customers to resolve questions and issues
● Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
● Collaborating with management or other team members as appropriate to proactively address service issues and concerns
***Paid Training approximately 4-5 weeks
(one-week training in our office in a safe Covid19 Environmental Decontamination workspace,then work from home for indefinite duration period)
*** All new hires will be required to successfully complete our Foundations of Insurance training classes and demonstrate proficiency of the material.
Required Skills for this role include:
•At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
•At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
•An education level of at least a high school diploma or GED
•Previous healthcare industry experience in a Provider (hospital/doctor’s office) or Insurance company that required knowledge of contracting, credentialing or medical claims
•Demonstrated focus on quality that includes attention to detail, accuracy, and accountability for your work product.
•Ability to communicate (oral/written) effectively in a professional/office setting
•Effective troubleshooting skills where you can leverage your research, analysis, and problem-solving skills.
•Time management skills that require the ability to cope with a complex, changing environment.
Required schedule availability for this position are 8 hours within 7:00 am to 7:00 pm. Monday-Friday.
Required shifts within that range could include 7am to 4pm, 8am to 5pm, 9am to 6pm, or 10am to 7pm.
About NTT DATA
NTT DATA Services, Inc., together with its subsidiaries, is a leading business and IT services provider and global innovation partner, and part of the NTT DATA Services family of companies, with 80,000 professionals based in over 40 countries. NTT DATA Services combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. NTT DATA Services is part of NTT Group, one of the world’s largest technology services companies, generating more than $100 billion in annual revenues, and partner to 80% of the Fortune Global 100. Visit [ Link removed ] - Click here to apply to Call Center Specialist - Lincoln, NE to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.
The Company is an equal opportunity employer and makes employment decisions based on merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.