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Customer Service Representative

Computer Resource Solutions Schaumburg, IL Full-Time
$17.45/ hour
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Student Account Representative

Duration: 4+ month contract to hire

Overview: The CRS Group is currently looking for a Student Account Representative for one of our clients in the Schaumburg area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.


Duties and Responsibilities:

  • Address and pursue collection of past due accounts and delinquent balances through direct contact with students by letter, telephone, email and skip tracing.
  • Negotiate with students in establishing payment plans to bring accounts current.
  • Responsible for managing all incoming and outgoing correspondence including but not limited to incoming student letters, emails, phone inquiries, bankruptcies, outgoing statements, invoices and dunning letters
  • Coordinate live contact campaigns to ensure consistent communication with out of school students
  • Manage student portfolio to ensure compliance with department policy and procedure
  • Work with all necessary departments to minimize bad debt by utilizing information on the AMD earned A/R and other reports





  • Strong customer service skills
  • Ability to write narrative reports
  • Proficient knowledge of Microsoft Word and Excel
  • Strong orientation towards high-volume, fast paced, time sensitive business operations
  • Knowledge of internal control concepts and principles
  • Knowledge of financial aid process or experience
  • High ethical standards
  • 1-3 years’ experience in collections for service industry (preferred) 

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