Customer Service Representative

PTR Baler and Compactor is a world leader in the waste equipment industry. PTR helps companies achieve their green initiatives by reducing waste streams and increasing recycling efforts. The company: manufactures and services balers, compactors and provides parts and resources to customers.

PTR Baler and Compactor is seeking a Customer Service Representative (CSR) to join the team due to growth.

Job Description:

·         Work within Sales Department and provide customer service support

·         Gather, analyze data and process orders

·         Set up equipment installations

·         Communicate with installers following the completion of service to confirm the highest level of product and service was delivered and the customer’s expectations were exceeded

·         Ensure documentation of installation or work performed is obtained

·         Answer phones and emails - this is a share responsibility among the department

·         Work with internal and external customer’s

·         Provide status updates and information when requested. For example:  where does an order stand, send a copy of an invoice, when will a product be installed and or provide purchase order

·         Experience in working with large volume customers