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Mqb540669fb0bxts1lw

F&B Server- Courtyard By Marriott

Paramount Hospitality Management LaGrange Part-Time
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URL blocked - click to applyURL blocked - click to apply You will clear and clean tables in a prompt and efficient manner and clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.  The Server will perform side-work, and other opening or closing duties as required and ensure that wait staff stations are clean and maintained throughout shift.



Responsibilities

  • Greet guests, present them with menu and inform them about any daily specials
  • Demonstrate suggestive and up-selling techniques when interacting with guests
  • Take food and beverage orders from guest
  • Obtain revenues, issuing receipts, accepting payments, returning change
  • Perform basic cleaning tasks, as needed or directed by supervisor
  • Fill in for absent staff as needed
  • Punch order on POS machine and include any special requirements made by guest, i.e. no garlic, extra onion, etc.
  • Communicate to guest and provide assistance with queries
  • Coordinate with kitchen/bar staff to ensure smooth operation and guest satisfaction
  • Serve food and beverage to guest as ordered
  • Observe guest and ensure satisfaction with food and service
  • Promptly respond to guest with any additional requests
  • Maintain proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing empty plats, refilling glasses
  • Prepare mixed drinks for service to customer’s table, if needed


Supporting Duties

  • Adhere to grooming and appearance standards consistently
  • Understand and communicate products and services available
  • Assist with stocking and maintaining restaurant par stock levels and side station
  • Help other areas of restaurant, such as answering telephones and completing financial transactions
  • Print closing report and drop cash with front office/accounts department
  • Tally credit card settlements for the day with batch closing report and EDC machine
  • Close shift on POS terminal
  • Understand and comply with all state/local liquor laws
  • Practice safety standards at all times and keep property safe for guests and fellow team members
  • Ensure food sanitation practices are followed


Guest Services

  • Maintain guest service as the driving philosophy of the hotel.
  • Personally demonstrate a commitment to guest service by responding to guests’ needs.
  • IS COMMITTED TO MAKING EVERY GUEST COMPLETELY SATISFIED.
  • Ensure hotel staff, including all new-hires, know all components of the Service Program, and are trained to meet service standards; develop added-value customer service programs.
  • Ensure hotel standards contribute to the delivery of consistent guest service.
  • Ensure every guest has a memorable, positive guest experience
  • Must have some familiarity with basic cooking skills
  • Minimum 6 months experience in restaurants, or similar server position
  • Prior experience with POS system/Micros system preferred
  • Professional, polished appearance
  • Background and job reference check; drug screening
  • Excellent verbal and written communication skills; friendly manner and positive attitude
  • Ability to work in a fast-paced environment that requires multi-tasking
  • Brand and interface knowledge preferred, not required


Benefits

Benefits include competitive pay, insurance (medical, dental, vision), paid vacation, structured retirement plan, and a chance to work with a great team of motivated people.


Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.

Skills required

Customer Service
Purchasing
Training
Beverage Quality
Sanitation Regulations
Health Standards
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